Razer Blackshark V2 Pro (2023) static while streaming on discord | Razer Insider
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Razer Blackshark V2 Pro (2023) static while streaming on discord

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focusLavaurban233

This is happening to me on OBS. It's such an annoying issue and is quite literally impacting my stream of revenue. I hope this is fixed quickly.

Also I know it’s the V2 Pro's 2023 since when I disable the device the issue is no longer there :) that and I have to use my Karen V2 TE just so I can stream. It really is issue after issue and it makes me want to go to the competition.

VividCerisefirstammo405

If you're experiencing static while streaming on Discord with your Razer Blackshark V2 Pro headset, there are a few troubleshooting steps you can try to address the issue:

 

Check headset connections: Ensure that all the connections between your headset and your computer or device are secured and properly plugged in. Sometimes, loose connections can cause audio issues.

 

Update audio drivers: Make sure you have the latest audio drivers installed on your computer. Outdated or incompatible drivers can lead to audio problems. Visit the manufacturer's website or use a driver update utility to check for updates and install them if available.

 

Adjust Discord settings: Within Discord, check your voice settings and make adjustments to see if they can help reduce or eliminate the static. You can try lowering the input sensitivity, disabling automatic gain control (AGC), or adjusting the noise suppression settings. Experiment with these settings to find the best configuration for your specific setup.

 

Test on different devices: Try using your Razer Blackshark V2 Pro headset with a different device or computer to see if the static issue persists. This will help determine if the problem is specific to your computer or if it's related to the headset itself.

 

Test with different applications: Test the headset on different streaming applications or voice chat platforms to see if the static occurs across all applications or if it's specific to Discord. This will help identify if the issue is Discord-related or not.

 

Disable other audio enhancements: If you have any additional audio enhancements or equalizer settings enabled on your computer, try disabling them temporarily. Sometimes, conflicting audio settings can cause static or distortion.

 

Remember to test your headset after each step to see if the static problem has been resolved before moving on to the next one.

C
Userlevel 2

yeah seems to be fixed but now i just get a buzzing that starts randomly with any noise i play i have to restart the pc to stop it , ive checked with another headset no issues so yet again razor need to put out a fix

ornge

I really wish we still had the option to plug the audio analog so that I could simply switch to that whenever recording or streaming. As someone who streams on Twitch, I can’t even use this headset due to the incredible amount of buzzing being picked up whenever I use this headset. There doesn’t seem to be a way to use it wired sadly, unlike its predecessor. 

Problemat1c
Userlevel 1

Hey 8 days later got my headset recently and i have the exact same problem as everyone above. Seems to be a common issue glad to see there's workarounds and a solution on the way

 

 

Hey bob31702 and to everyone on this thread! There's no confirmation yet of the official fix/workaround to the concern. I’ll keep monitoring this thread until our Devs Team relays the resolution. Thanks for your patience.

Thanks for staying in touch but this should've been corrected by now considering it’s been almost a month. This problem is going to be a deal breaker for a lot of people. I’ve already returned a previous headset so I'd hate to have to return another

This looks to only be an issue with OBS / Discord at the moment (although I have only had issues with the latter, OBS seems to be fine for me). I don’t see it as a deal breaker, and I am sure Razer is working on a fix for these specific areas of use, but it shouldn’t deter people from buying the headset either because it seems largely like a software issue rather than a hardware issue. It’s new tech from Razer and bugs allow them to fix it for current and future products using the newer microphone, so I’m willing to wait for a fix. For now, I have just disabled experimental sound methods on Discord and it works for all the games I screen share.

R

lol imagine going through TS and submitting a ticket and they tell you hey can you send us the headset. This is all Razer 2023 blackshark headsets. How about you do this razer unbox your own headset plug it in go to discord stream any game and have anyone else stream your game. Instead of leaving me without a headset for a week or more because shipping is slow atm. You guys see the complains, you can’t be this daft.

kaption123
Userlevel 3

Just wondering how many did mic setup in windows.  Also have you ran sfc and dism commands  in console, then reboot.  You can search their usage. Also  installed all windows updates and windows store updates???? 

 

Static for wired normally cable not fully plugged in.  For wireless normally gain or volume settings are setup wrong damaged audio files or setup done wrong.  A few times I even seen video drivers effect audio. 

secretgeoOldLavender620

I have a similar issue but it will make a REALLY loud static noise randomly. I’ve got the Blackshark V2 headset. I have to unplug the USB and replug to stop the noise temporarily. I just bought it not too long ago. 

I’m having the same issue with my Webex while having a conference call,  randomly my microphone produces static and no one can hear me clearly

A
Userlevel 1

Just tried bluetooth instead of the USB dongle and it appears to have resolved the static during streams.

 

Edit: After connecting to bluetooth, some audio doesn’t work. Can hear people on discord, and they can hear me, but I am unable to hear audio from YT videos.

M

I too have updated the firmware of both the headset and dongle 

Headset: v2.4.2

Dongle: v2.2.0

 

But BEFORE I have updated the firmware the issue did go away, maybe there was an update for programs like Discord? So I can’t really compare whether if the firmware did fix the issue. Maybe someone else can confirm.

Problemat1c
Userlevel 1

I’m sure a solution will be found soon, the headset is still really new and errors, especially with a brand-new microphone and other things that are newly released, may need some ironing out. Love this headset and I’ll be sticking with it to see if Razer can solve all the little things because the microphone is downright jaw dropping when it comes to a wireless mic.

A
Userlevel 1

Update: I’ve found a bit of a fix. Inside of discord settings, I went to voice & video, and scrolled down to the advanced settings. I disabled the option “Use an experimental method to capture audio from applications” and this fixed the buzzing in most instances. I have been able to stream games without issue, and streaming shows/youtube in Firefox. Whenever I stream anything in Chrome (specifically youtube) there is no audio. This has been a good enough fix for me for now. Looking forward to future driver updates.

roland90

Also having this issue. I’ve tried every possible solution I can think of, but I’ll probably be returning these soon if there isn’t any update. It’s unfortunate because everything else has been great, but I’m not giving up the ability to stream things with audio. Maybe one day Razer can put out something without a glaring flaw :( 

Problemat1c
Userlevel 1

I won’t be returning this headset because the only negative is Screensharing on a platform that intentionally uses EXPERIMENTAL methods to pick up audio from sources like Google and Chromium-based web browsers, but I do hope the developers push out a patch soon because there isn’t a single headset other than the Blackshark V2 Pro that has this loud bussing issue when sharing game audio on Discord. 

Disappointed that it has taken this long for a fix as I was a headset pre-release tester for the headset itself through BestBuy, with my only complaint being this issue, so I hope it can be resolved in a more caring and timely fashion than what has already been seen. This headset has been great and has hit every mark, but developer support has been very lackluster and not a single software update has been pushed to date attempting to fix issues.

kaption123
Userlevel 3

If you try all the stuff I posted software and firmware been update. I report to support the program and software version so they can investigate the problem.

A
Userlevel 1

Same problem. Incredibly frusterating issue with a brand new headset. I love it otherwise.

O

I had this same issue streaming in discord and I tried it in another USB slot and my friend said it was solved.  

A
Userlevel 3

Same issue.  I switched to another headset and the static disappeared.  Definitely related to the headset somehow.

Razer.Speedcr0ss
Userlevel 7

Hello,

 

I’m experiencing an issue with my new Blackshark V2 Pro 2023 model. I purchased and received it less than a week ago, made sure to apply all updates to both the headset and attached USB dongle, and am experiencing the following issue:

 

Whenever I am streaming (game/show/movie/anything) in Discord, whoever is viewing the stream hears a buzz in the background. I quickly plugged in my old headset (non Razer, wired headset+mic) and the stream is no longer buzzing. My Windows is fully updated, the Razer headset is set as my default mic in windows, etc. I can’t think of any reason as to why the headset would be affecting stream audio. I have even tried muting my mic during stream. Also, the static/buzzing sound does not happen during regular voice calls in discord. I’ve also tested several other calling apps (teams, regular phone calls, etc) and have no audio issues. I have not tried streaming video on any other platform as I don’t really have another platform to test on.

 

I’m not sure if this is enough information, but I would really appreciate any assistance in solving this issue. Thank you!

Update: I’ve found a bit of a fix. Inside of discord settings, I went to voice & video, and scrolled down to the advanced settings. I disabled the option “Use an experimental method to capture audio from applications” and this fixed the buzzing in most instances. I have been able to stream games without issue, and streaming shows/youtube in Firefox. Whenever I stream anything in Chrome (specifically youtube) there is no audio. This has been a good enough fix for me for now. Looking forward to future driver updates.

 

Hey autoPerubay763, a_town, DIGIENTH, Problemat1c, and TheDoctorGER! Is the headset’s firmware up to date? Otherwise, check if the static happens when the Razer Blackshark V2 Pro is paired to another computer or device. Should the issue persists, please submit a case here or send me a PM so I can help you kickstart an investigation. Thanks for your cooperation.

X

Hey, i am planning on buying this headset.
Can anyone confirm that its fixed?

A
Userlevel 1

THE FACT THAT THIS ISNT FIXED YET IS ABSOLUTELY ATROCIOUS.

M

I also have the same issue; here’s what I found. 

It seems like certain applications like Discord or League of Legends is constantly giving out static noise if you check the volume mixer when you have the programs running even without having any sound come out from it.

 

For example, if I login to Discord, my volume mixer shows two Discord app and one is constantly outputting max noise although I don’t hear it from the headset itself. I checked whether if lowering that certain bar in the volume mixer reduces the noise and I checked from Discord streaming that the noise went away. 

 

When I run applications like League of Legends, it gives me the same result where Windows volume mixer is showing maximum noise volume being outputted. The moment I reduce the bars of this program in Windows volume mixer to minimum, you can notice that there’s less hiss coming out from the headset. 

 

  1. Running certain applications seems to output max noise. Not that audible from the headset wearer but audible hiss compared to the older generation Razer Blackshark V2 Pro
  2. Streaming over Discord picks up static noise from certain applications (including Discord itself) 
  • I say certain applications because I haven’t had the chance to check this on other programs or browsers that output sound. But Windows system volume doesn’t seem to have any issue. I hope somebody can check this.
  • I own both V2 Pro and V2 Pro (2023), but this issue only seems to appear in the 2023 version.

I hope Razer can find fix for this. Hoping that it can be fixed through driver update.

Edit1:

The above issue appears with using dongle. Have not tested for Bluetooth. Firmware update is at its latest at the time of writing.

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