Razer Blackshark V2 X - 7.1 surround sound not working. | Razer Insider
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Razer Blackshark V2 X - 7.1 surround sound not working.

  • 4 July 2023
  • 4 replies
  • 868 views

I’ve just recently purchased Razer Blackshark V2 X, and apparently the 7.1 function does not want to work. It properly appears in audio settings, everything is displayed as it should by guides and videos, but there is literally no difference when testing the sound. It still sounds like it’s on stereo mode. All my audio drivers are updated and I even tried deinstalling Realtek HD Audio Drivers and manager to test it. There seems to be no way to get the 7.1 surround working.

Apparently when looking around in sound manager settings I found that 7.1 surround driver had a problem starting:

Device ROOT\RZSurround\0001 had a problem starting.

Driver Name: oem60.inf
Class Guid: {4d36e96c-e325-11ce-bfc1-08002be10318}
Service: sRZVAD
Lower Filters:
Upper Filters:
Problem: 0x15
Problem Status: 0xC00000BB

Device install event:

Device ROOT\RZSurround\0001 requires further installation.

 


4 Replies

When I tested it in-game (Garry’s Mod has 7.1 functionality), I could strongly notice how when people talked in front of me I could hear audio from both sides, if they were talking on the side then only that side, but when they were behind me the audio cut up completely.

I could not get any audio through the headset when using 7.1, it would just give me some popping or nothing at all. After trying just about everything I finally changed the System setting for the output audio format down to 16 bit, 44100 Hz (CD Quality) and then it started working with the 7.1 surround sound on.

 

Find this under “system settings” - System > Sound > Properties. 

 

 

Hope this helps if anyone finds this to be a problem for them. :)

Hello, did you managed to fix the issue? I have the same problem.

After trying just about everything I finally changed the System setting for the output audio format down to 16 bit, 44100 Hz (CD Quality) and then it started working with the 7.1 surround sound on. Find this under "system settings" - System > Sound > Properties. If you are on windows 11 you will find what you need under advanced options in the sounds tab ok! GOOD LUCK!

RAZER should be sending me free products! They have not solved this problem for anyone! I am seeking out all these to help people!

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