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Razer Blackwidow V4 Pro Key Not working


The D key on my keyboard rarely is detecting input. Maybe 1 every 50 attempts.

I have tried

  • cleaning it with compressed air
  • removed the key, no debris found
  • updating all drivers
  • plugging the keyboard into another pc

Any advice or ideas on how to fix this? The keyboard is only a few months old.

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I am having the same issue. but with then E and D key. E key works about every fifth press and the D either double typing or not responding. and multiple keys will double or triple press. Brand new out of the box

 


I have submitted mine to be replaced, I couldn’t figure out the issue with my troubleshooting.


rudeoff
  • Insider Mini
  • February 12, 2024

Yea I’ve been having the same issue for weeks and support just keeps dragging it out and refusing to begin my RMA.


@rudeoff I am having the same experience. I submitted my request on February 2nd, now it’s been 3 weeks and I have just had my case ‘escalated’.

I mailed in my keyboard for replacement and they have been sending me back the SAME tracking number that I sent them saying the replacement is on the way. The tracker shows it’s clearly me mailing it to them and has been in the delivered state for over 2 weeks!

Now I have had my case escalated with the note ‘best handled by a specialized team equipped to provide you with the assistance you need’

How is this so hard for them to just send a replacement?


yardia2011
  • Insider Mini
  • March 31, 2024

Same thing is going on with me, my keyboard has been double typing after like a week of getting it, now the D key has a chance of not working at all, double typing, or somehow, both. 

 

Swear gotta be a thing with this keyboard.

(edit, you can fix double type by lowering polling rate)


LemonCurryautoportal905

Same here - only the d button. However, when I don’t hold down the button, it occasionally register 2 d’s at the first press, then continues to not register subsequent presses.


Yeah my space key, f and t key rarely works on my Blackwidow V4 X, i usually have to press it at least twice for it to work


  • Insider Mini
  • April 9, 2024

Same here, first it was my y key and now the b key. First few presses won’t get anything and then it double presses. Also pretty new as of maybe 2 months ago.


  • Insider Mini
  • April 10, 2024

Well I may as well join the club.  Purchased the Blackwidow v4 Pro on 3-18-24.  Arrived at my house 3-21-24.  Hooked up on 3-25-24.  Key spamming/missing key presses started 4-8-24.  Best Buy wont do anything as it is outside of the return window.  Razer support is awful at best.  So I am stuck with a $244.55 paperweight. 

 

**Edit is should be noted I have tried cleaning the keyboard, lowering the polling rate, uninstall/reinstall Synapse, updating firmware, and checking Windows updates.  None of them fixed the issue.

At this point I am beyond frustrated.  Judging by the amount of posts here, Amazon, Best Buy, etc, I believe we may have enough people affected to take legal action.  If you are interested, please reach out to razerclassaction@gmail.com


  • Insider Mini
  • April 13, 2024

Ok so this isn’t a permanent fix but the only thing i found to work many of my keys have become unresponsive and it’s very frustrating where i’ll be spamming my W to move forward it will nudge and then not work for the next 40 clicks 

 

My solution : I use isopropyl alcohol on a piece of tissue soak it i wouldn’t leave it dripping but enough to where when you squeeze it will drip when needed and for the key that isn’t responding or is stuttering(responding in and out) pull up the key cap with a key cap puller or 2 paper clips if you don’t have one and drip some isopropyl in the key sensor and click it a few times and let it dry out you should see a immediate fix but it may become a issue later also i cannot stress this enough please try to use a high % isopropyl with less water cause you don’t wanna put tons of water on your keyboard that’s also why you drip it and don’t pour the bottle on there hope this helps 

 

I honestly believe this keyboard just might be a lil wonky it’s the only keyboard i’ve seen act up with unresponsive keys this much 


  • Insider Mini
  • April 13, 2024

ohh and by issue i mean it just may become unresponsive again nothing serious at least for me but that’s the only way i continue to game with the keyboard and all my keys are currently working fixed at least 10 


Noctus78
  • Insider Mini
  • April 23, 2024

Same issues here with Blackwidow v4 pro

The first blackwidow v4 i got, the keys W and S caused issues. Often I pressed the key and nothing happened, sometimes it puts out 2 W's or S's when typing. 

 

I was in a fortunate position that I got a brand new Blackwidow v4 pro. Worked fine for ~4 weeks and now the S button on this also i causing issues.

Searching the internet i see ALOT of people having the same issue 


DamoDGCUK
  • Insider Mini
  • April 23, 2024

I have just started having the issue with my USB lead, my Blackwidow v4 Pro now has decide not to function with the supplied USC C lead, All it will do is flicker with the lights in one colour. I know that all USB c cables are not constructed the same. I am just wondering if Razer sell the USB Cable of my Blackwidow V4 Pro, or will I have to have the cable or keyboard RMA’d? 


I am having a similar issue with my D key. About once every 5-10 presses it does not register the input. I’ve only had the keyboard (razer blackwidow v4 pro) for a few months. 
I’ve tried cleaning with compressed air, I have the newest firmware/drivers, and I’ve visually inspected by popping the key off and I don’t see any damage. 


  • Insider Mini
  • May 6, 2024

My keyboard doing the same thing S and the T key. LEMON keyboards.


I intentionally left the errors that this keyboard produces in the following post just to demonstrate how often and annoying this issue is.

Heyguyys!

Original poster here again. Iwas sentthe replacementkeyboard and guess what? Nowthe space keyis working only about 1/3 of the time or doubleposting! The y keyy is doing double presses. I  am going to try to get issued a refund as this is beyond frustrating as Iuse this keyboard to work.

** Update **

I have installed the latest firmware just now and the results are promising, this is the firmware for blackwidow v4 pro. https://mysupport.razer.com/app/answers/detail/a_id/9703 

The y key does seem to be doubling now and again, but this did fix the space bar issue.

** Update 2 **

Nevermind, it’s  still not working right, going to try to send this back and get a refund.


  • Insider Mini
  • May 9, 2024
VermilionfreshFIRE308 wrote:

I intentionally left the errors that this keyboard produces in the following post just to demonstrate how often and annoying this issue is.

Heyguyys!

Original poster here again. Iwas sentthe replacementkeyboard and guess what? Nowthe space keyis working only about 1/3 of the time or doubleposting! The y keyy is doing double presses. I  am going to try to get issued a refund as this is beyond frustrating as Iuse this keyboard to work.

** Update **

I have installed the latest firmware just now and the results are promising, this is the firmware for blackwidow v4 pro. https://mysupport.razer.com/app/answers/detail/a_id/9703 

The y key does seem to be doubling now and again, but this did fix the space bar issue.

** Update 2 **

Nevermind, it’s  still not working right, going to try to send this back and get a refund.

 

Its a board problem not software. S key was messed up till I got aggressive with it a few time now its work better then it did. but doubles up on all keys when typing.


easyRustegg403

Same problem here, starting from D and slowly spreading to nearby keys


Just an FYI they will not issue refunds past 14 days. I am returning mine for a new one.


XelaukDain

I'm having a similar issue with the Oranata V3 X that i just bought yesterday. Sometimes a key is stuck thinkings its been presse own or my  key just stops working. killing all razer relate processes in task manager seems to reme. HA it stoppe working just now nevermin


Now my Blackwidow v4 pro is having an issue with the W key where when I press and hold it, it behaves as if I just tapped the key instead of holding it. In other words when I need to hold the key down the output is this “w” when it should be this “wwwwwwwwww”. 


Also have the double key press happening on “e” and “a” keys.  Tried all the supplied trouble shooting tips and nothing worked.  Connected with an agent on an RMA request and was given a shipping label to send in for replacement within 20 minutes of connecting.  


@Space_Flyer let me know if your board works out!

I just received my 3rd board today, it typically takes a month or 2 for me to start experiencing issues and the keys have been different each time.


  • Insider Mini
  • May 27, 2024

I came here looking for a solution, and found one: I will never by Razer product again.

 

What an awful piece of junk.


  • Insider Mini
  • May 28, 2024

Yeah this is happening to me as well on multiple keys.. I’ve also swapped the switches with other ones on the keyboard that are rarely used and they stop working over time.. not a usual thing with my razer products but this thing is a piece of **** for how much it cost.. customer support takes way to long and also doesn’t send you a keyboard first so you’re not without a keyboard so all i do is go to the store buy a new one swap the keyboards and return it, problem solved. Until the next one does the same.. bad product this should never be happening. 
 

also when you return the keyboard make sure to tell the clerk the item is defective. They will tag it and handle the rest so that it doesn’t get put back on. The shelves


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