Razer Blade 14 2022 Dead, out of the blue. Won't turn on. | Razer Insider

Razer Blade 14 2022 Dead, out of the blue. Won't turn on.

  • 25 February 2024
  • 2 replies
  • 129 views

Bought my Razer Blade 14 on December 21, 2022. 14 months later, its dead, 2 months after warranty has expired, conveniently.

Had been working fine, than one day I wake up and it was dead. Charger has LED lights on, so its working. I tried all the troubleshooting instructions and videos to no avail. Its gone. So I had an independent technician look into it, since warranty has expired, and he tells me there’s a burnt resistor in the motherboard. 
 


Razer support has estimated the fix at around $1,600...for a computer I bought 14 months ago for $1,999. What a load of bull. A $1,999 laptop that works for 14 months, this is down right robbery.

I’ve seen many posts just like mine, with the comment section closed for some reason, so this seems not to be an isolated incident, but something recurring with this brand. I cannot begin to tell you how disappointed I am. I have always been a Mac user, but I don’t love their products so I decided to give Razer a shot. What a HUGE mistake, couldn’t regret this more. I bought a laptop, a mouse, a keyboard and a dock. The mouse has been in the trash for a couple of months now, couldn’t even get a full year out of it, the scroll wheel worked for all of 6 months. Now the laptop is dead, and it costs almost as much to repair it than to buy a top of the line computer with a legitimate brand…..oh, but yes, the lights are pretty :)


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2 Replies

I should add that to add insult to injury, Razer does not have any spare parts or offer any guidance on how to source spare parts, so you either pay for their $1,600 repair, or throw the computer away. 

Userlevel 7

Hi @Ceilcitysmart748,

 

Thank you for reaching out to us through our support forum to express your concern. I am sorry to hear about your experience, and I understand your feedback with the estimated cost of the repair and for not being able to find spare parts for your laptop. It is completely understandable, and I want you to know that I've taken immediate action by reviewing your ongoing support ticket and collaborating with the appropriate team to explore all possible solutions. Please bear with us as we work diligently to address your issue. Should you have any additional questions or concerns, please don't hesitate to send me a PM at any time.

 

*Thread locked to curb conversation to PM.