For prior context this laptop was bought used through Mercari for reduced pricing from the vendor.
The vendor mentioned the only things that were not optimal with the laptop were:
• “Camera isn’t working (not sure if it’s only because of a driver but never cared to try to fixed because I never used the webcam anyway!)”
• “I let a friend borrow the original battery it came with to test a razer blade he bought used, returned it to me broken.... I bought a replacement battery for it on eBay but I suspect something is off about it. Battery holds just fine with normal use but shuts off when gaming (only on battery power). If plugged in, nothing whatsoever wrong with it at all.”
• The following were direct quotes from the post.
I’m not looking for a I need Razer to take this laptop now because i have no clue about if this laptop has warranty, and I would just like the general direction towards resolution or more steps on troubleshooting.
The only steps I’ve taken so far were:
• Increasing Quality over Performance for the game Destiny 2 using the GE Nvidia Game Experience for optimal settings in hoping using lower resolution would the cpu/gpu not be used intensively
• I’ve used the windows Troubleshoot Program Compatibility to see if that could help, but all methods and pushing the troubleshooter as far as having it run Destiny 2 under windows 8 and 64-Bit to help it become more compatible were not working.
•I’ve even tried rolling back the Intel graphic device as I’ve read on some forum that would help, but it did not help my case.
• My next step towards this resolution is to clean the fan in the laptop to see if maybe that is dusty/dirty which could be affecting the game performance. I’m no expert which is why I’m reaching out.
Attached you will find a video I uploaded on YouTube so I may attach the issue I am going through at the moment.
Thank you!
Please respond to this thread with any insights or comments that may help guide me in the right direction!