Razer Blade 15 base unable to update to win 10 version "1903" | Razer Insider

Razer Blade 15 base unable to update to win 10 version "1903"

P
Hi,

Recently, the Windows 10 May 2019 "version 1903" appeared in Windows update for me to download and install. However I'm unable to update the OS.

It says the problem is with the Intel Rapid Storage Technology drivers, however after updating the drivers and trying again, it is still giving me the same message.

I'm not sure what to do now. Have I've been missing something?

Thank you in advance

Phil.

EDIT: I found a solution in another forum.
You can rename the file of the driver to make it "invisible" to the updater, like "iastora.sys_X" for example. Once the update has finished, you can change back to the original name.
I noticed that when hovering over the file of the driver, it was still and old version. It did not update itself to a new one when I updated it.
The file can be found in system32\\drivers directory.
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40 Replies

P
Razer.Speedcr0ss
[...] while we are working on the official/final fix. And yes, this should be part of our Razer Synapse update. We'll keep everyone posted.


In the meantime, Microsoft is not longer attempting to download 1903 and Windows Update has reverted the Update on my Blade Advanced 15 to this status:

[indent]The Windows 10 May 2019 Update is on its way. We're offering this update to compatible devices, but your device isn't quite ready for it. Once your device is ready, you'll see the update available on this page. There's nothing you need to do at this time.
[/indent]
which may have coincided with the Synapse 3.1.627.5 update (not sure, but timing seems about right). That's progress, at least.

Very eager for an official fix from Razer!
H
Okay so everyone whose system says that their platform is not supported follow these steps

  • Go into boot menu (f12 when booting up the computer)
  • go into the chipset menu
  • go into Data and RST configuration
  • go into Sata mode selection
  • Change AHCI to Intel RST

Hopefully we have the same boot menu and this should let you install the latest Intel RST drivers from the Intel web page. After that then do what Phil-adelphia94 did with his old iastora.sys file and windows should let you update. At least it did for me.
Razer.Speedcr0ss
Userlevel 7
Hey everyone! We are currently waiting for our final fix and its ETA at the moment. We'll get back to you ASAP. We appreciate your patience.

Hi @nonstopoperation. Please send me your laptop's serial number via PM, let's continue from there.
S
This is the problem apparently: https://support.microsoft.com/en-us/help/4514156/updating-to-windows-10-version-1903-on-devices-with-certain-versions-o

Also going to Intel's site and downloading the latest RST installer tells me that my platform is not supported.
M
Why is there no fix from Razer? Just bought my laptop and I'm stuck on 1803.
J
Razer.Speedcr0ss
Hi everyone! At this time, legacy Razer Blade units may run into a situation where they are unable to properly update to Windows 1903. Almost all of our units are affected aside from our previous Razer Blade Pro 17" 2016 and 2017 that are shipped with RAID configuration which requires Intel RST driver and its component. Our engineering is aware of it and currently working on a fix. By the way, for all non-Razer Blade Pro 17" 2016 and 2017 models, we recommend renaming the iastora.sys to iastora.sys.old which is located under c:\\windows\\system32\\drivers path before running the Window update. Otherwise, please wait for our fix. We appreciate your patience.

after i rename, i update and then do i restore the file name back to iastora.sys?
also the official fix, do i get prompted automatically for this or i have to manually download this from somewhere?
sorry i am not familiar...i just bought my laptop weeks ago....
Razer.Speedcr0ss
Userlevel 7
jobocrawe
after i rename, i update and then do i restore the file name back to iastora.sys?
also the official fix, do i get prompted automatically for this or i have to manually download this from somewhere?
sorry i am not familiar...i just bought my laptop weeks ago....


Thanks for asking! You can leave it as "iastora.sys.old" for now, while we are working on the official/final fix. We'll keep everyone posted.
N
Hi, sys.old fix doesn't work here.

Mine is a 2017 Razer Blade Stealth I7-7500u (RZ09-01962).

Where will the fix be announced and any update on when?

Also I would like to update the recent intel security patches. Can you confirm if this can be done without updating windows from 1803 as the documentation suggests it can't
https://dl.razer.com/master-guides/Blade/Intel%20ME%20Updater_v1.1.1.2.pdf
K
Has anyone succeeded after the today's update?

After the Razer Synapse update I tried the Windows update, it started installing the 1903 version, but failed (with an error). I tried again, but then it didn't detect any updates and I still see the information that my device is not ready for 1903.

Razer Blade 15 (2018 Basic)
J
Wait, this for real must be a joke. I dropped 3 grand on a laptop that can't even update to the MAY version of windows? I have the advanced mi-2019 model and still have this problem.
3
We have to see if all the drivers and all the .dss files are updated or not. The kernel in the latest windows system may create some problem causing this issue, this issue will be resolved with updates from the windows. I had help from www.facebook.com so that this solution can be resolved.
P
My final update. I finally got Windows 10 Pro 1903 (build 10.0.18362) installed on my Razer Blade Advanced 15 late 2018!! 🏆

Note: For anyone coming to this thread late, with KB4516058 you do not need to touch your iaStorA.sys drivers.

If you have third-party anti-virus, you might experience problems: just disable it temporarily.

If this helps anyone, this is what I had to do:

  • Eject all your external hard drives and unplug them

  • Unplug all your peripherals except the power cable (yes, external monitors, everything!)
  • Open a Powershell console as Admin, and check that your Windows Update registry is healthy and up to date with

    • dism /online /cleanup-image /restorehealth
    • This might take a long time or look like it's stalled at 100%, just wait!

  • Then check that your filesystem integrity with

    • sfc /scannow
    • This ming take a long time, too, or look like it's stalled at 100%, just wait!

  • Download the update manually from https://www.microsoft.com/en-ca/software-download/windows10
  • Quit all your running apps, including Synapse

  • Run the updater

    • It will take a long time, perhaps look like the download stalled, or an install phase stalled. Just leave it.

    • Mine failed with a 0xc0000005 error several times; just retry.


Came home to a "Hi" windows update message and the attached screenshot after setup (as proof).

Then, go run Windows Update > Check for updates to make sure you have the latest KB patches for your newly-installed 1903.

I don't have any negative side-effects I've seen in the news, like Night shift stuck at full redness. Everything seems fine to me.

Good luck everyone!

References:
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M
Hello,
I have the same problem.
Possible to have help ???
Cordially
H
I have the same issue on a Razer Blade Stealth (2019) , I've tried installing both the newest version of the Rapid Storage Technology and the recommended "15.9.6.1044" version and I am still getting blocked for the update.
P
HeronCalaris
I have the same issue on a Razer Blade Stealth (2019) , I've tried installing both the newest version of the Rapid Storage Technology and the recommended "15.9.6.1044" version and I am still getting blocked for the update.


Same here, I tried installing the recommended version but I couldn't do that also.
G
Same here... 15'' base model.
I updated all of intel's drivers as well but the RST was not part of the update:

Does anyone have an idea of how to fix it?

EDIT: Was able to make the update!
I followed this guide:https://appuals.com/fix-intel-rst-service-not-running/
And I saw that my service was not working on the startup. In the end, I went thought all the options to fix this issue and was able to update. Not sure which option did it.
P
Gaz60
Same here... 15'' base model.
I updated all of intel's drivers as well but the RST was not part of the update:

Does anyone have an idea of how to fix it?

EDIT: Was able to make the update!
I followed this guide:https://appuals.com/fix-intel-rst-service-not-running/
And I saw that my service was not working on the startup. In the end, I went thought all the options to fix this issue and was able to update. Not sure which option did it.


I followed the guide, but i'm still getting the error/message. Everything involved with the RST was working correctly so I don't know what te problem may be.
M
every time I try to get one of the Intel RST driver versions and try to open the executable, I get an error saying "Setup has ended prematurely because of to the following error: This platform is not supported.
P
Monster.Shooter
every time I try to get one of the Intel RST driver versions and try to open the executable, I get an error saying "Setup has ended prematurely because of to the following error: This platform is not supported.


I have found a temporary solution. See the edit of my original comment. Hope it works for you too!
Razer.Speedcr0ss
Userlevel 7
Hi everyone! Thanks for posting your concerns and best practices here. This is quite odd and needs investigation. Please send me a PM together with your laptop's serial number should you need further assistance.
S
I had the same problem, but if you download the manual update tool from Microsoft it will work:
https://www.microsoft.com/en-us/software-download/windows10

Just kidding, that results in the same problem, it tells me that Intel RST is not supported.
M
Same for me
M
how to update Intel®️ Rapid Storage Technology (Intel®️ RST) ???
M
Hello everyone,
Phil-adelphia94 solution tempts me well but I do not want to do anything because I have my computer since July 17, 2019. I had Razer.Speedcr0ss in MP but to this day I have more news .
Thank you all for your help
PS: sorry for the translation I am French
illathon
HeronCalaris
Okay so everyone whose system says that their platform is not supported follow these steps

  • Go into boot menu (f12 when booting up the computer)
  • go into the chipset menu
  • go into Data and RST configuration
  • go into Sata mode selection
  • Change AHCI to Intel RST

Hopefully we have the same boot menu and this should let you install the latest Intel RST drivers from the Intel web page. After that then do what Phil-adelphia94 did with his old iastora.sys file and windows should let you update. At least it did for me.


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