Razer Blade 15 Sound Problems | Razer Insider

Razer Blade 15 Sound Problems

S
Hi there!
I bought a Blade 15 Advanced back in 2021 and i am super happy with it!
Version: RZ09-0367BGC3-R3G1
But i have a problem wich i never could solve, i did send a support ticket to Razer but instead of a simple answer i got requests for several informations and a not working ticket link...

So i try here my luck:

The speakers are horrible, i get many statick / crackling noices while playing music and videos.
This is my second laptop and the first one i had had that problems too, but that was 10 years ago.

Mostly i don´t use them anyway because i use a headset with dolby atmos on it.

Can this problem be somehow solved? Is it maybe a software / driver problem?
Or is this normal because of the small design factor?
But then, my Galaxy Tab S7 has a very good sound quality and that speakers are way smaller.

Using Windows 10, i don´t want to upgrade to 11.

Thanks in advance! 🙂
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5 Replies

Razer.Zionzedd
Userlevel 7
Sisko4
Hi there!
I bought a Blade 15 Advanced back in 2021 and i am super happy with it!
Version: RZ09-0367BGC3-R3G1
But i have a problem wich i never could solve, i did send a support ticket to Razer but instead of a simple answer i got requests for several informations and a not working ticket link...

So i try here my luck:

The speakers are horrible, i get many statick / crackling noices while playing music and videos.
This is my second laptop and the first one i had had that problems too, but that was 10 years ago.

Mostly i don´t use them anyway because i use a headset with dolby atmos on it.

Can this problem be somehow solved? Is it maybe a software / driver problem?
Or is this normal because of the small design factor?
But then, my Galaxy Tab S7 has a very good sound quality and that speakers are way smaller.

Using Windows 10, i don´t want to upgrade to 11.

Thanks in advance! :)


PM me your case number so I can coordinate with the Engineering Team regarding your concern.
S
Razer.Zionzedd
PM me your case number so I can coordinate with the Engineering Team regarding your concern.


Would like to, but i don´t have the email anymore with the number anymore.
Razer.Zionzedd
Userlevel 7
Sisko4
Would like to, but i don´t have the email anymore with the number anymore.


Your email address will do. Just it over through PM.
S
Razer.Zionzedd
Your email address will do. Just it over through PM.


I think the problem solved itself, i made a firmware update for the chipset (like it is available on the page from the laptop) and no more noises, crackle, etc. anymore!
Thanks anyway!
Razer.Zionzedd
Userlevel 7
Sisko4
I think the problem solved itself, i made a firmware update for the chipset (like it is available on the page from the laptop) and no more noises, crackle, etc. anymore!
Thanks anyway!


Thanks for letting me know and sharing it here! Feel free to check our self-help if you have questions or PM me anytime should you need further help.

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