As a very old Lenovo customer, I just would like to share my experience switching to razer regarding the support in case of hardware problem under the warranty terms.

First of all, I must emphasise that it took me long to decide to switch ro razer laptop, as the support explained me it was not possible to install linux as a default system without voiding the warranty, and there was no on site support for professional. You must send to a repair center to Germany as I am EU citizen.

After about 4 month of usage on a desk without transportation, one USB-C port stopped to work. I contacted immediately the support from razer.

RMA should take up to 5 working days to complete reparation, and you have 2 weeks to send back your product to their repair center when you receive the FedEx shipping label

I had to wait total 7 month to get this moment where I don't need my laptop for my job.

I asked the support to not send the laptop with SSD and RAM, which I upgraded initially on my purchase with third party. I own the original harddrive and is now a backup drive with data, and I don't think people should send their drive to any reparation center if they are not broken, due to their sensitive material it can risk to break, but also for privacy and security, these are you data. My data are especially sensitive due to my work, I would never be allowed to send it to razer. My original ram was just put in a box after replacement, and since I am a digital nomad, they are in another country.

Razer all agree prior sending my laptop to Germany, but then after 8 working days, I finally received a quotation inviting me to pay 70eur to proceed for reparation, while the laptop is still under warranty.

Since they offered me to return it back to me without reparation, or I have to pay.

It took me a while to get my laptop sent to their reparation center, they are late to fix it, and now they try to force me to pay extra bucks or they refuse to send it back to me repaired.

This of course after they received the hardware, while the laptop is in their hands, this cause more days without my powerful laptop to work.

This kind of problem never happened with lenovo who always send their technicien with the hardware on site.

For the price of razer laptop, I think this one experience is already my last one with their brand, and I am seriously considering replacing it immediately.

My advice : for business needs, razer is one of the worst brand to buy, and their laptop can have hardware default after a few month, no on site support, RMA delay for reparation not respected and they try to make you pay for the due reparation.