Razer Blade Pro | Razer Insider

Razer Blade Pro

H
So I bought a razer blade pro a few months ago and then suddenly my keyboard stopped working and starting spamming random keys. Is there any way I can fix this?
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4 Replies

Razer.Speedcr0ss
Userlevel 7
Hi there! Thanks for bringing this to our attention. Is there any software or hardware changes happen before the issue started happening? Please ensure you have the latest Windows Operating Systems and Security Updates by going to Start button, and then go to Settings > Update & security > Windows Update, and select Check for updates. Does it happen randomly and to a particular key only? Please ensure that your keyboard is clean and has no physical damage. You can use a clean soft microfiber cloth and compressed air to clean your keyboard or touchpad. Restart the device and check if the issue persists. If the issue persists, please update your laptop's Synaptic HID Touchpad driver under Device Manager by right-clicking it and selecting Update Driver and see how it goes. Lastly, you can test your laptop's keyboard by logging in to a dummy Razer Synapse account and see if it helps.
H
Yes,I have everything up to date including razer synapse. I even tried resetting it but the problem persists.
H
Its usually keybinds that get spammed and it ends up openning random tabs on google chrome or making it impossible to use.
Razer.Speedcr0ss
Userlevel 7
Gotcha! Have you tested an external keyboard on your laptop and see if the issue persists? Does the key spamming happen outside a game, like when you are typing on any word processing document and notepad? If the issue persists, please send me a PM and let's continue there.
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