Razer Blade Stealth 13 battery swollen, laptop won't close | Razer Insider

Razer Blade Stealth 13 battery swollen, laptop won't close

  • 14 July 2020
  • 5 replies
  • 18 views
R
Hey! So my razer battery has swollen and the laptop no longer closes completely.
How do I go about replacing the battery?
I'm also worried that the body may have deformed as well, how do I proceed in fixing this?

It's only about 3 years old.
This topic has been closed for comments

5 Replies

Razer.Caziel
Userlevel 7
You will have to send it in for repair. Please PM me the serial number of your laptop along with photos detailing the issues you described on this thread. I'll take it from there.
H
Hi The same issue seems to be the case with my Razer Blade 15 2018 - my lid wont close properly and remains ajar when held upright.

I have extended warranty with my Credit Card, so i need to find out how to go about getting a quote for a repair. Can someone assist?

Thanks
Hiran
Razer.Caziel
Userlevel 7
Hiranpatel
Hi The same issue seems to be the case with my Razer Blade 15 2018 - my lid wont close properly and remains ajar when held upright.

I have extended warranty with my Credit Card, so i need to find out how to go about getting a quote for a repair. Can someone assist?

Thanks
Hiran


PM me the serial number of your laptop so I can check the warranty status. Let's go from there.
H
Thanks Caziel - i spoke to a Razer representative yesterday and sent pictures, S/n and receipt of purchase. According to the person i spoke too, he agreed it looks like a swollen battery and also confirmed that it is impacting my trackpad. Because it is a bloated battery, i was told that i'm covered for 2 years. I have been told to expect to email with instructions on wiping my computer and a RMA to ship my laptop for repair. Attaching picture as it may help others.

Thanks for your quick response.
2 Attachments
Razer.Caziel
Userlevel 7
Hiranpatel
Thanks Caziel - i spoke to a Razer representative yesterday and sent pictures, S/n and receipt of purchase. According to the person i spoke too, he agreed it looks like a swollen battery and also confirmed that it is impacting my trackpad. Because it is a bloated battery, i was told that i'm covered for 2 years. I have been told to expect to email with instructions on wiping my computer and a RMA to ship my laptop for repair. Attaching picture as it may help others.

Thanks for your quick response.

Thank you for updating the thread. Do let me know if you have inquiries about the repair ticket. I am but a PM away. See you around!
CookiesCookie settings