Razer Book 13 shutdowns and BSOD
Hello everyone, I bought a new razer book 13 a couple of days ago. I really like this model, but I am upset with the appearance of such problems as random shutdowns and the appearance of BSOD. Updating the drivers and bios did not help, at the moment I have BIOS ver2.02 and the intel iris xe graphics 30.0.101.1069 driver The only solution I could find was to disable the turbo boost and hyper-threading functions in the BIOS and the laptop works fine. Any ideas how you can solve this problem without disabling the turbo boost? It's a shame to buy such a laptop and end up using the processor by only 70%
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I am having similar issues Can someone from Razer support please help? My graphics driver seems all out of wack.
Similar thing with updated BIOS, in Win10/11. Can someone help?
For WHEA_UNCORRECTABLE_ERROR I'd check RAM modules first for eg. with Memtest86 application.
Also I'd try clean install Windows, to reject some software problem.
Also I'd try clean install Windows, to reject some software problem.
Having same issues on a brand-new Book 13. Windows Reliability Monitor showed numerous critical HW errors. Using WinDBG I analyzed the dump files for the hardware errors and they ALL point to the Intel Iris XE Integrated driver (igdkmdn64.sys). I was running the latest version but rolled back to older version using Device Manager. That did not resolve the issue. I have opened a support case with Razer - will share updates
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