Worst customer service experience ever no joke can some one help me my laptop stoped working sent it out for razor care was told 1-2weeks

2 weeks later with no updates I call in to the repair place they need to change out a logic board and get it to see if that works or if other things are bad and don’t have one and need to order it and they said 5 days to a week to get just that part I use this for work and light gaming I’m already with out a computer for 2 weeks and to be told another 2weeks is unacceptable I need to buy anther pc now and the razer care did not even once send me an update at all