Razer Core X Chroma - Mac Stability | Razer Insider
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Razer Core X Chroma - Mac Stability

  • May 13, 2020
  • 3 replies
  • 13 views
J
I have a Razer Core X Chroma with a MSI Gaming Radeon Rx 5700 Xt connected to a 16" MacBook Pro and I am having serious stability issues with the setup. Every 1-2 days, I hit an issue where the machine basically locks up. I usually happens when I have either video or audio (playing through a USB audio device connected to one of the ports on the Razer Core X) playing. The audio will continue playing, but the OS become almost entirely unresponsive. If I click on a window, for example, nothing will happen for 5-10 seconds...then the window will come active, but quickly will be unresponsive. It's almost like the system is responsive for like 1 out of every 10 seconds. The only 'fix' is to unplug to the EGPU and open the laptop. When I do that, MacOS is responsive again and I can connect the EGPU and things seem to work fine. I just tired a clean install of MaxOS (Catalina 10.15.4) to see if that made a difference, but frustratingly, I just had the same thing happen after about 3 hours of using the machine. Is anyone else having the problem? I'm going to try moving the USB audio device (AudioQuest DragonFly Black) off the Core X to see if that helps..
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3 Replies

Razer.Speedcr0ss
jrausch
I have a Razer Core X Chroma with a MSI Gaming Radeon Rx 5700 Xt connected to a 16" MacBook Pro and I am having serious stability issues with the setup. Every 1-2 days, I hit an issue where the machine basically locks up. I usually happens when I have either video or audio (playing through a USB audio device connected to one of the ports on the Razer Core X) playing. The audio will continue playing, but the OS become almost entirely unresponsive. If I click on a window, for example, nothing will happen for 5-10 seconds...then the window will come active, but quickly will be unresponsive. It's almost like the system is responsive for like 1 out of every 10 seconds. The only 'fix' is to unplug to the EGPU and open the laptop. When I do that, MacOS is responsive again and I can connect the EGPU and things seem to work fine. I just tired a clean install of MaxOS (Catalina 10.15.4) to see if that made a difference, but frustratingly, I just had the same thing happen after about 3 hours of using the machine. Is anyone else having the problem? I'm going to try moving the USB audio device (AudioQuest DragonFly Black) off the Core X to see if that helps..
Hey there! Sorry to hear about your Razer Core X Chroma. When did the issue start? Were there any recent changes done to your computer? Have you tried clean reinstalling Razer Synapse 2.0 and see if it helps?
J
  • jrausch
  • Author
  • May 18, 2020
I've experienced the same 'locking' behaving since receiving the Core X Chroma and it has continued even after a clean install of MacOS. I just installed the Razer Synapse (I hadn't installed it previously), but it does not seem to recognize the CoreX Chroma...when running it with the Core X connected, it just says "Please connect a Razer Synapse Enabled Device".
Razer.Speedcr0ss
jrausch
I've experienced the same 'locking' behaving since receiving the Core X Chroma and it has continued even after a clean install of MacOS. I just installed the Razer Synapse (I hadn't installed it previously), but it does not seem to recognize the CoreX Chroma...when running it with the Core X connected, it just says "Please connect a Razer Synapse Enabled Device".
Thanks for clearing that up. The Razer Synapse 2.0 is not supported on MacOS Catalina. I recommend sending our devs feedback by clicking this link or through this Razer Insider thread so they can receive it directly. I will lock this thread now. Feel free to send me a PM should you need additional assistance.
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