Razer Core X Chroma - Mac Stability | Razer Insider
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I have a Razer Core X Chroma with a MSI Gaming Radeon Rx 5700 Xt connected to a 16" MacBook Pro and I am having serious stability issues with the setup.



Every 1-2 days, I hit an issue where the machine basically locks up. I usually happens when I have either video or audio (playing through a USB audio device connected to one of the ports on the Razer Core 😵 playing. The audio will continue playing, but the OS become almost entirely unresponsive. If I click on a window, for example, nothing will happen for 5-10 seconds...then the window will come active, but quickly will be unresponsive. It's almost like the system is responsive for like 1 out of every 10 seconds.



The only 'fix' is to unplug to the EGPU and open the laptop. When I do that, MacOS is responsive again and I can connect the EGPU and things seem to work fine.



I just tired a clean install of MaxOS (Catalina 10.15.4) to see if that made a difference, but frustratingly, I just had the same thing happen after about 3 hours of using the machine.



Is anyone else having the problem? I'm going to try moving the USB audio device (AudioQuest DragonFly Black) off the Core X to see if that helps..
jrausch
I have a Razer Core X Chroma with a MSI Gaming Radeon Rx 5700 Xt connected to a 16" MacBook Pro and I am having serious stability issues with the setup.



Every 1-2 days, I hit an issue where the machine basically locks up. I usually happens when I have either video or audio (playing through a USB audio device connected to one of the ports on the Razer Core 😵 playing. The audio will continue playing, but the OS become almost entirely unresponsive. If I click on a window, for example, nothing will happen for 5-10 seconds...then the window will come active, but quickly will be unresponsive. It's almost like the system is responsive for like 1 out of every 10 seconds.



The only 'fix' is to unplug to the EGPU and open the laptop. When I do that, MacOS is responsive again and I can connect the EGPU and things seem to work fine.



I just tired a clean install of MaxOS (Catalina 10.15.4) to see if that made a difference, but frustratingly, I just had the same thing happen after about 3 hours of using the machine.



Is anyone else having the problem? I'm going to try moving the USB audio device (AudioQuest DragonFly Black) off the Core X to see if that helps..




Hey there! Sorry to hear about your Razer Core X Chroma. When did the issue start? Were there any recent changes done to your computer? Have you tried clean reinstalling Razer Synapse 2.0 and see if it helps?
I've experienced the same 'locking' behaving since receiving the Core X Chroma and it has continued even after a clean install of MacOS.



I just installed the Razer Synapse (I hadn't installed it previously), but it does not seem to recognize the CoreX Chroma...when running it with the Core X connected, it just says "Please connect a Razer Synapse Enabled Device".
jrausch
I've experienced the same 'locking' behaving since receiving the Core X Chroma and it has continued even after a clean install of MacOS.



I just installed the Razer Synapse (I hadn't installed it previously), but it does not seem to recognize the CoreX Chroma...when running it with the Core X connected, it just says "Please connect a Razer Synapse Enabled Device".




Thanks for clearing that up. The Razer Synapse 2.0 is not supported on MacOS Catalina. I recommend sending our devs feedback by clicking this link or through this Razer Insider thread so they can receive it directly. I will lock this thread now. Feel free to send me a PM should you need additional assistance.
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