Razer Cortex did something to my mouse & keyboard | Razer Insider
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Hi,

I have recently decided to test the speed up feature in System Booster. I immediately turned it off. The next day I faced a problem and I am still facing it. Often the mouse or the keyboard or both would stop working, it can be a few seconds or even minutes. I have tried pretty much everything and no one ever faced this problem, at least to my knowledge. It happens only to the USB connected devices.

Hey there!

 

Thank you for sharing your issue with us via this thread. My name is Michelle from the Razer Cortex technical support team. I am delighted to be of your assistance. 

 

To address this issue, could you please try clicking RESTORE TO WINDOWS DEFAULT by going to the SPEED UP page in SYSTEM BOOSTER? After doing so, please restart your computer and check whether the issue still persists.

 

We sincerely apologize for the inconvenience this issue has caused you. 

 

Truly appreciate your patience. 

 

Michelle

Hello Michelle,

I have tried it multiple times, but it didn’t work. Running it as an administrator also didn’t work. I can’t deoptimize some services/features. For some reason the keyboard won’t send any input for max a minute, but the mouse won’t work for a few minutes or even sometimes until it restarts by unplugging and plugging it back. I just want to note if that changes anything, the mouse is Logitech G502 Hero and the keyboard is Razer Ornata V2.

Regards,

HAHOOS

Hey HAHOOS,

 

Thank you for your fast response. 

 

To help us quickly locate the cause and find a resolution, could you please provide us with your Razer Cortex logs via PM?

 

We look forward to your reply soon. Thank you for your patience!

 

Michelle

Hi Michelle,

 

Here you go: https://drive.google.com/file/d/1pSdgabYgcCLHnBbcbrooGQ7IQvEbS5t3/view?usp=sharing

 

Regards,

HAHOOS

Hey there!

 

Thank you for sharing your logs with us. We would like to let you know that we have received your logs. To protect your privacy, please delete the share link. 

 

We will update you asap if we receive a reply from our engineering team.

 

Thank you!

 

Michelle

Hi Michelle,

 

I found out that for some reason, it would stop working, because it is plugged into the monitor. I think it could have changed some settings, but I am not sure. So it works now! Thank you for helping me with this issue!

 

Regards,

HAHOOS

Hi Michelle,

 

I found out that for some reason, it would stop working, because it is plugged into the monitor. I think it could have changed some settings, but I am not sure. So it works now! Thank you for helping me with this issue!

 

Regards,

HAHOOS

That is great! Please feel free to let us know if you need further assistance. 

 

Michelle

Hi Michelle,

 

Here you go: https://drive.google.com/file/d/1pSdgabYgcCLHnBbcbrooGQ7IQvEbS5t3/view?usp=sharing

 

Regards,

HAHOOS

Hi HAHOOS,

 

We understand that you have resolved the issue on your side, but our team would still like to reproduce and fix it to prevent other users from encountering the same problem. Would it be possible for you to grant us access to the file in question?

 

Thank you for your patience. 

 

Michelle

Hello Michelle,

 

I am going to allow access to the account that send me a request. I think it might be, because the monitor has low power for the keyboard & mouse.

 

Regards,

HAHOOS

Hello Michelle,

 

I am going to allow access to the account that send me a request. I think it might be, because the monitor has low power for the keyboard & mouse.

 

Regards,

HAHOOS

Hi HAHOOS, thank you for providing us with more details. I sent you a PM. Please check it here: https://insider.razer.com/inbox/conversation?with=1107129

 

Michelle

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