Razer cortex dont count my hours dm | Razer Insider

Razer cortex dont count my hours dm

  • 18 April 2021
  • 3 replies
  • 3 views
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First that happen with Genshin Impact, one day just stop taking the hours in the game and never counted the hours again with the same game, then with Roblox, League of legends and other games, every day I have to install a new game to count the hours and I don't have a very good pc for install all the list of game permited, I need help please all my group gets the hours and i cant do anything!! 😞

Can someone help me pls with my Razer cortex?

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3 Replies

A
Fonbort
First that happen with Genshin Impact, one day just stop taking the hours in the game and never counted the hours again with the same game, then with Roblox, League of legends and other games, every day I have to install a new game to count the hours and I don't have a very good pc for install all the list of game permited, I need help please all my group gets the hours and i cant do anything!! :slightly_sad:


Is it for the Squad Reward event?
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F
AnipR15
Is it for the Squad Reward event?

yes
A
Fonbort
First that happen with Genshin Impact, one day just stop taking the hours in the game and never counted the hours again with the same game, then with Roblox, League of legends and other games, every day I have to install a new game to count the hours and I don't have a very good pc for install all the list of game permited, I need help please all my group gets the hours and i cant do anything!! :slightly_sad:

Hey there!

We apologize for the inconvenience this issue has caused you. I'm Michelle from the Razer Cortex Technical Support Team. I will be happy to assist you with your issue.

Before we start could you please kindly provide us with your Cortex logs for us to further investigate this issue? I will PM you a guide on how to collect and share your Cortex logs if you need my assistance.

We also provide a Gameplay Time Troubleshooting for our users to quickly find a resolution when they encounter a gameplay time issue. You also can go there and try to find a resolution.

We'll be looking forward to your reply soon.

Best regards,
Michelle Chang
Razer Cortex Team
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