Razer Cortex Mobile keeps logging out | Razer Insider
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Razer Cortex Mobile keeps logging out

A
I have a strange account problem on my razer phone. Whenever I open the Cortex App or the The Theme store I am logged out and when I check the account page on settings there is no razer account. When I log into the theme store the razer account appears in settings but as soon as I open the cortex app i am logged out after a few seconds and the account disappears from the settings. Anyone else with this problem?
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    4 Replies

    A
    Since the latest Software Update of the razer phone 2 I dont have the logout problem anymore - Cortex doesnt start anymore. crashes at startup immediately. Clearing cache didnt help. Anyone has got an idea?
    Razer.Caziel
    • Razer.CazielRazer Support
    • I am the Lightbringer
    • 4792 replies
    • March 28, 2019
    AlexVienna76
    Since the latest Software Update of the razer phone 2 I dont have the logout problem anymore - Cortex doesnt start anymore. crashes at startup immediately. Clearing cache didnt help. Anyone has got an idea?
    Can you put up a screenshot of the crash error and have you tried reinstalling the app?
    A
    Had no crash error. Just the app Closing upon startin - but the reinstall did help Thanks a lot. :-)
    Razer.Caziel
    1 person likes this
    • Razer.Caziel
      Razer.Caziel
    Razer.Caziel
    • Razer.CazielRazer Support
    • I am the Lightbringer
    • 4792 replies
    • April 3, 2019
    AlexVienna76
    Had no crash error. Just the app Closing upon startin - but the reinstall did help Thanks a lot. :)
    No biggie. Feel free to send me a PM should this ever reoccur. Cheers!
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