Razer Cortex not Counting Hours!! | Razer Insider

Razer Cortex not Counting Hours!!

  • 31 October 2021
  • 4 replies
  • 10 views
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Hello,

I played yesterday more than my usual 4 hours for the competition, but Cortex didn't record a single minute of it. When I noticed this issue I tried to restart the game, the cortex app, and my PC as well. After a lot of tries, I finally could get recorded 55 minutes but nothing more. I need help with this problem.

Thanks in advance.
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4 Replies

Sye_The-Vie
Rank
Userlevel 7
RAZER Support @Michelle-RazerCortex can assist you
Sye_The-Vie^^WKM VANGUARD of R Λ Z Ξ R™ I N S I D E R @ONLINEBattlestation enthusiast and rig builder & Enterprise Engineerhttps://insider.razer.com/styles/razer/images/logo-main-new-green.pngKeyboard: R Λ Z Ξ R™ Huntsman Elite US Purple Opto-Mechanical SwitchMouse: R Λ Z Ξ R™ Basilisk Ultimate + Charging DockHeadset: R Λ Z Ξ R™ Kraken TE + USB audio controlMouse mat: R Λ Z Ξ R™ Goliathus Extended ChromaWebcam: R Λ Z Ξ R™ KiyoHeadset Base: R Λ Z Ξ R™ Base Station Ver 2Bag: R Λ Z Ξ R™ Tactical 15.6" Backpack V2Case: Corsair iCUE White 465XMotherboard: GIGABYTE Z390 AORUS ULTRA ATX Form Factor LGA1151CPU: Intel® Core™ i9-9900K @ 3.60 GHzGPU: GIGABYTE GeForce RTX 2080 Ti Gaming OC 11 GB @ 1650 MHzRAM: 4x 16 GB Corsair Vengeance PRO RGB CL16 DDR4 @ 3200 MHzOS storage: 1 TB Crucial P1 3D NVMe PCIe M.2Game data storage: 2 TB SEAGATE BARRACUDA ZA2000CM10002 SATA SSDCPU Liquid Cooling: Corsair iCUE H150i RGB PRO XTPSU: Corsair HX1000i 1000 W 80 PLUS PlatinumAdd Ons: Corsair
A
Hey there!

Thank you very much for sharing your issue with us here. I have responded to a PM from you. Please check it here.

@Sye_The-Vie Thank you for tagging me!

Hope you have a wonderful day!

Michelle
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What can be a solution for this?
A
YellowGreentechnobase325
What can be a solution for this?

Hey there!

Thank you very much for sharing your issue here. My name is Michelle from the Razer Cortex PC technical support team. I will be very happy to help you with your issue.

Here could you please provide us with your Cortex logs for us to further investigate this issue? Here is a guide for you to collect your Cortex logs.
How to get Razer Cortex logs
How to use Google Drive - Android - Google Drive Help
Share files and folders in OneDrive (personal) - OneDrive (home or personal) (microsoft.com)

Before we start could you please check the Gameplay Time Troubleshooting page to see whether this can be resolved on your side?

We apologize for any inconvenience this issue has caused you. We'll be looking forward to your reply soon.

Michelle
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