Razer Cortex System Booster Issue

Hi, @Shino0821 Let me tag my peer @Michelle-RazerCortexPC so she can assist you with the Razer Cortex concern.

Hello @Michelle-RazerCortexPC. Thanks in advance!

Shino0821
Hi, ever since I downloaded Razer Cortex in hopes of boosting my pc, it has not been working. For some reason, not matter how long I wait, the system booster always seems to be stuck at 8% and it won't go higher. I have uploaded a file on how this situation. I will actively check under this thread for any help. Any help is appreciated. Thank you.

Hey there!

Thank you very much for sharing your concern with us here. My name is Michelle from the Razer Cortex technical support team. I will be very delighted to assist you with your issue.

We received similar issues before, after investigating the logs, we found that Cortex is not stuck in the area, it is scanning a huge windows system folder and needs more scanning time, which may lead to an illusion that Razer Cortex is stuck at 8%.

Here could you please wait for more time and see whether it works after scanning this huge folder?

Please feel free to provide us with your Cortex logs for us to further investigate this issue if it kept the same after a long time scanning.

Here is a guide for you to collect your Cortex logs:
https://mysupport.razer.com/app/answers/detail/a_id/1685

To protect your security, please PM us your logs.

Thank you very much for your patience.

Best regards,
Michelle