Razer death adder v2 disconnecting | Razer Insider

Razer death adder v2 disconnecting

  • 7 December 2022
  • 14 replies
  • 1536 views
W
Hello fellow razer users,

i have had a problem with my razer death adder v2 pro and i wanted to know if anyone else had this issue. The mouse is brand new but it keeps disconnecting after it starts up, same goes for 2.4 and bluethooth, but when i use it with cable it doesnt. Anyone had this issue aswell and knows how to fix it?

14 Replies

K
just got mine today and this is happening to me, the same thing as you, i thought it was my computer and tried a different one and still the same issue, also, updated to newer firmware and now neither bt and 2.4ghz works, cant believe i just spent 70$ on this.
Razer.Speedcr0ss
Userlevel 7
wts_Kendri
Hello fellow razer users,

i have had a problem with my razer death adder v2 pro and i wanted to know if anyone else had this issue. The mouse is brand new but it keeps disconnecting after it starts up, same goes for 2.4 and bluethooth, but when i use it with cable it doesnt. Anyone had this issue aswell and knows how to fix it?

kiujind
just got mine today and this is happening to me, the same thing as you, i thought it was my computer and tried a different one and still the same issue, also, updated to newer firmware and now neither bt and 2.4ghz works, cant believe i just spent 70$ on this.


Hey wts_Kendr and kiujind. Check if the issue happens while the mouse is paired with another computer. Also, try isolating the disconnection by using/pairing the mouse with the PC only. If you have another WiFi/Bluetooth device around the mouse, please disable or turn them off and check if the issue persists. You can also switch the WiFi channel to 1,6 or, 11 in the modem's settings and see how it goes.
D
Razer.Speedcr0ss
Hey wts_Kendr and kiujind. Check if the issue happens while the mouse is paired with another computer. Also, try isolating the disconnection by using/pairing the mouse with the PC only. If you have another WiFi/Bluetooth device around the mouse, please disable or turn them off and check if the issue persists. You can also switch the WiFi channel to 1,6 or, 11 in the modem's settings and see how it goes.

This is caused by automatic firmware update
FiszPL
Rank
Userlevel 7
Badge +1
Dawn754
This is caused by automatic firmware update

What?
There's no automatic firmware update, you have to update it manually.
D
FiszPL
What?
There's no automatic firmware update, you have to update it manually.

After I updated firmware 2.04, my 2.4 completely failed. The computer can't detect the inserted 2.4. I have applied for a new 2.4
Razer.Speedcr0ss
Userlevel 7
Dawn754
After I updated firmware 2.04, my 2.4 completely failed. The computer can't detect the inserted 2.4. I have applied for a new 2.4


Please try downloading and installing the Razer Driver Clean-up tool: https://rzr.to/Tf53xj. Once done, please restart your computer and reinstall the Razer Synapse 3.0. Let me know how it went. Otherwise, send me a PM, including your device's serial number, so I can help you submit a support ticket number.
D
Razer.Speedcr0ss
Please try downloading and installing the Razer Driver Clean-up tool: https://rzr.to/Tf53xj. Once done, please restart your computer and reinstall the Razer Synapse 3.0. Let me know how it went. Otherwise, send me a PM, including your device's serial number, so I can help you submit a support ticket number.

These are useless. My 2.4 is completely broken.There is no prompt tone when plugged into any device。。The thing is this: because my mouse button is loose, customer service replaced me with a new mouse. After I received it, I plugged it into the computer and used it for about 1 minute. Then, the mouse began to jam. I want to reinsert 2.4. But he has broken down. At present, customer service said that they would send me new parts after the holiday。This situation is caused after I open razer synapse3. So, I guess it is the hardware damage caused by automatic update
Razer.Speedcr0ss
Userlevel 7
Dawn754
These are useless. My 2.4 is completely broken.There is no prompt tone when plugged into any device。。The thing is this: because my mouse button is loose, customer service replaced me with a new mouse. After I received it, I plugged it into the computer and used it for about 1 minute. Then, the mouse began to jam. I want to reinsert 2.4. But he has broken down. At present, customer service said that they would send me new parts after the holiday。This situation is caused after I open razer synapse3. So, I guess it is the hardware damage caused by automatic update


Thanks for sharing your thoughts on this. Can you send me your case number so I can check your contact history and share what I got from this post? I cannot confirm or give feedback since our devs do not have confirmation yet. Hopefully, everything goes out well after the device replacement.
D
Razer.Speedcr0ss
Thanks for sharing your thoughts on this. Can you send me your case number so I can check your contact history and share what I got from this post? I cannot confirm or give feedback since our devs do not have confirmation yet. Hopefully, everything goes out well after the device replacement.

what's the number?
Where can I find him?

However, I have seen many people in the same trouble recently
FiszPL
Rank
Userlevel 7
Badge +1
Dawn754
what's the number?
Where can I find him?

However, I have seen many people in the same trouble recently

Case number if you have contacted Razer Support through https://mysupport.razer.com/app/warranty-support/
D
FiszPL
Case number if you have contacted Razer Support through https://mysupport.razer.com/app/warranty-support/

I don't have these.
Because my 2.4 is damaged, No device detected when plugged into the computer
Currently, I use a wired connection, but cannot update the firmware

Prompt to insert 2.4 when updating firmware. Actually, I have inserted it.
D
Razer.Speedcr0ss
Thanks for sharing your thoughts on this. Can you send me your case number so I can check your contact history and share what I got from this post? I cannot confirm or give feedback since our devs do not have confirmation yet. Hopefully, everything goes out well after the device replacement.

hello.my mose s/n:2224h
Razer.Speedcr0ss
Userlevel 7
Dawn754
hello.my mose s/n:2224h


Please send me a private message by clicking this link, including the serial number of your mouse on its underside. Also, refrain from posting personal and device info on the threads (publicly), as it can compromise your privacy/security. Thanks for your cooperation.
L

Hi, 

I have my mouse DeadthAdder v2 Pro and start with the same issue. 

Once connected by Bluetooth or 2.4 start to connect and disconnect. If I connect by cable works perfect. 
I bought this mouse 6/7 months ago. 


Did you find the solution? 

 

regards,

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