Razer Electra V2 USB not working at all. | Razer Insider
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Hello! So last night i was on my PC, everything normal. Suddently my headset stopped working. This happens from time to time and i just re-plug them and it`s fixed. But this time, they are not recognized by the PC at all. I have tried plugging them into another USB port (both 2.0 and 3.0) or plugging them into another PC. They are simply not showing up anywhere and not working. The glowing Razer logo doesn`t work either. I have tried updating the firmware, but in order to do that u need to conect the headset to the PC. The headset is connected to the PC but not even the firmware update app recognizes it. Whenever i plug them into my PC, i get a message saying: "The last USB device you connected to this computer malfuntioned, and Windows does not recognize it.". I tried everything the support from live chat gave me: reinstalling audio drivers, clean reinstall of Synapse and .NET framework. Nothing works. Help me please!
Hello! Can you give me the case number through PM so I can check on our end? Let's continue there.
Razer.RedPanda
Hello! Can you give me the case number through PM so I can check on our end? Let's continue there.

sure right now
I have the same issue. The first weeks I had to unplug it from time to time or it stopped working. And now it doesn't work anymore. Tested on 3 PCs and on the PS4. Nothing. Not even the glowing logo 😞
Fluxer58
I have the same issue. The first weeks I had to unplug it from time to time or it stopped working. And now it doesn't work anymore. Tested on 3 PCs and on the PS4. Nothing. Not even the glowing logo :slightly_sad:


Hello! Please send me the serial number of your Electra through PM. Make sure to include the link to this thread as well. I'll pick it up from there.



Anyone else having the same issue, please do the same.