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Razer Gold Pending Gold Purchase


The Customer Services is blatantly useless , beating around the bushes and smokes bomb . Can’t reverse the transaction yet can’t get it through due to NO REASONS. All documentations , Transaction Numbers and Reference Numbers have been provided , yet can’t get simple transaction through. Turnaround time is 2-3 Days , as im rushing for an event . I find this very ridiculous to hold the money without very concrete reasoning. 

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15 Replies

Razer.Zionzedd

Hi nicholaswqs,

 

I’m sorry to hear about your experience with your recent transaction. Can you PM me your case number so I can coordinate with the Razer Gold Team? Thank you!


  • Author
  • Insider Mini
  • 1 reply
  • March 20, 2023

Hi , Zionzedd , 

 

My Ticket ID : ********* . No Answers given still . Can you advise here ?  I believe i am not the only one facing this issue . Thank you


Razer.Zionzedd
nicholaswqs wrote:

Hi , Zionzedd , 

 

My Ticket ID : ****** . No Answers given still . Can you advise here ?  I believe i am not the only one facing this issue . Thank you

Razer has a dedicated team handling all Razer Gold/Silver concerns. I already coordinated with the Razer Gold Team and escalated your concern for immediate assistance. Please hang in there, you will be contacted through email for an update. 

*Case number removed for security reasons. 
 


Razer.Zionzedd

Hi @nicholaswqs,

 

I received your message and already raised your concern to the Razer Gold Team. You will receive an email for an update regarding your case. Thank you!


  • Insider Mini
  • 1 reply
  • March 27, 2023

Can you help me I have the same problem I brought $35 worth of valorant points and its been hours now and still no code and the payment has definitely gone through. 


Razer.Zionzedd
mr_toastey wrote:

Can you help me I have the same problem I brought $35 worth of valorant points and its been hours now and still no code and the payment has definitely gone through. 

It’s best that you submit a support ticket here:https://gold.razer.com/ticket-inbox/submit so the Razer Gold Team can look into your concern. If you already have an existing case number, PM it to me so I can coordinate with the team for an update.


  • Insider Mini
  • 4 replies
  • April 7, 2023

i’m facing the same problem, the payment is succesfull yet i did not receive any razer gold


WhiteSmokeparkaero247

I'm facing the same problem. the payment was successful but the transaction in razer is still pending. already waited for a day and still no replies on the support ticket I submitted.

here's my support ticket number: ********


Razer.Zionzedd

@faibulous you can submit a support ticket here so the Razer Gold Team can look into your concern. 

 

@WhiteSmokeparkaero247 I already escalated your case to the relevant team’s attention and removed it from  your comment for security reasons. You will be updated through email regarding your case.


quickSpaceCadetportal997

@Razer.Zionzedd i have the same issue, please help me. 

here’s my transanction number: 0129ODJCCEHWAF19DBD25


RestuDwiCandra

i also experienced the same issue. I have sent a ticket and it's been 5 days after the transaction but there has been no change.

my transanction number: 0129OBPOQNCK07813267C


MasterUI
  • Insider Mini
  • 1 reply
  • April 24, 2023
nicholaswqs wrote:

The Customer Services is blatantly useless , beating around the bushes and smokes bomb . Can’t reverse the transaction yet can’t get it through due to NO REASONS. All documentations , Transaction Numbers and Reference Numbers have been provided , yet can’t get simple transaction through. Turnaround time is 2-3 Days , as im rushing for an event . I find this very ridiculous to hold the money without very concrete reasoning. 

Same Issue Is with Me But its Been More than 36 hours but still I haven't got my purchased I have Purchased $25 Global pin its still on pending My First experience is way too bad what's gonna Happen after it

 

Here is My Transaction number # 1229OEXPL87F55886D9F6


VegasGoldstreetsharp808

I purchased diamond but not received panding please help me Sir 


VegasGoldstreetsharp808

Tr id is 049360584331 money transiction complete but code not received panding please help me Sir 


coolCrimsonAQUAMARINE308
Razer.Zionzedd wrote:

Hi @nicholaswqs,

 

I received your message and already raised your concern to the Razer Gold Team. You will receive an email for an update regarding your case. Thank you!

Hello friend, can you help me with my concern too? my purchase has been pending for a long time now.
My ticket ID: 241231-002602


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