Razer hammerhead True Wireless earbuds dosen't work

Couple days ago I bought razer hammerhead tw headphones. I charged them till the case indicator LED was green. I opened the case and removed the earbuds, turned on the bluetooth on my Iphone 12 and tried to find the headphones. I waited 1-3 minutes to find them but nothing happened. There wasnt any audio indicator.

The case and earbuds are fully charged, when its plugged into the charger case LED is green. I downloaded the razer audio app in my Iphone. I had bluetooth enabled, case closed with earbuds inside them. I clicked search and the app found my earbuds even got the color correct (mercury). After it showed my earbuds when I tried to click connect (still with the case closed and earbuds inside the case) it shows error about missing earpiece that one of my earbuds isn't charged. After the errors I removed the earbuds from the case and placed them next to my Iphone and clicked search again but it couldn't find any devices, even tho with case closed and earbuds inside the case it SOMEHOW found them. I tested with android device as well, it found them with case closed and earbuds inside them, but this time the android device connected successfully to my earbuds inside closed case and showed both earbuds 100% charged. But even then as soon as I took the earbuds outside the case connection was lost.