I recently purchased a 240mm Hanbo from razer directly from the website. When i had initially installed it, it worked fine. It read out the CPU temp and clock speed. The fans also were able to auto regulate themselves quite nicely. After about a week or so, it somehow stopped reading the CPU temp and clock speed. First thing i did was troubleshoot. I checked the forum beforehand to see if there were any working solutions. Here is what i tried:
-all cables are securely plugged in
-even when directly plugged into the board and not into a splitter, it still doesn't read.
-i checked to see if i needed new drivers for the Hanbo from razer, it is up to date.
-i reset it to factory settings, still wont read.
-i re-read the instructions to ensure i did not miss a step. nothing should be missing,
-i even tried reinstalling synapse. that didn't work either.
-my BIOS as well as HWMonitor are able to read CPU temp and clock speed, so its not the board or CPU.
Worth noting: the fans do not auto regulate. They don’t full blast, but they do run pretty high, keeping the coolant almost room temp when idling. I am forced to manually regulate them based on what i am doing.
Incase you are interested in the hardware:
AORUS Z790 WIFI 7 motherboard
NVIDIA RTX4080
Intel I7 14th gen
Should i contact razer to see if this is covered by warranty? or am i missing something obvious? Any help is appreciated. Thanks.
Image below is exactly what synapse displays,
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Same issue here after synapse or windows updates. Seems to be a Synapse or driver issue.
Considering the 360 is doing it too I’m guessing it’s software yeah.
Mine started a couple updates ago. Still no fix
Same issue here
Hi all, same thing, I've been trying to decide all day today. Before this I didn't see any hardware at all in the Razer Synapse app What's been done: - Reinstalled Razer Synapse - It showed everything, but no CPU temperature readings. The problem is in the app because I tried to update the motherboard drivers, I thought the sensors were not working or something in the drivers. In third-party applications, the temperature shows up to date. What you wrote above, I confirm, everything is the sa
Guys, there is a temporary solution for now, I keep the temperature up. It is to switch from “advanced” mode to “speed” mode. That is without graphics, I realize that the solution is simple, but this is an option where the CPU will not warm up to peak values until the developers provide a solution. The system unit will become noisier under load. Checked at maximum load with rendering in good quality.
I'm also facing the same issue which is mentioned above, does anyone found any solution yet or we’ve to wait for Razer to release a fix for this issue...
Has anyone solved this issue yet? Razer support told me this is a hardware malfunction issue rather than a Synapse problem. But I don’t know how does a hardware malfunction could affect so many users at the sametime.
As my warranty has gone for both my Hanbo 360 and PWM controller, I can’t get a replacement to test if this truly a hardware issue. I think I will continue to keep manully adjust the fan speed till Razer solved this problem.
@yuan_1014 They told me the same thing and asked me to download Razer Logger and reinstall Synapse 3 but all efforts went in vain. I completely agree with you because it’s a software or firmware bug, which they need to address asap because its been more than a month...
@yuan_1014 They told me the same thing and asked me to download Razer Logger and reinstall Synapse 3 but all efforts went in vain. I completely agree with you because it’s a software or firmware bug, which they need to address asap because its been more than a month...
My PWM fan controller is not working as well. How it can be broken since it doesn’t even have a physical temp monitor inside it lmao, it only works with the Synapse to read the system data.
So I had the same issue as I was doing a clean reinstall and it definitely is SW or Driver related as windows gives a Core Isolation warning as it detects an potential OLD or MALICIOUS process, and after that Synapse does not work properly.
I did another reinstall and I disabled Core Integrity and Synapse worked and I got the Temp and Freq in Synapse. After that I did all the Windows Updates, restarted my System and the issue occurred, so no Temp or Freq again so it is something on Windows side or Synapse side. The hardware is all good, and everything is properly connected.
My plan is to reinstall Windows one more time but skip all updates until this is resolved.
This is a problem with Razer Synapse, it doesn't really read the CPU temperature. In other available applications everything is up to date and correct. It is interesting that the representatives of Razer themselves write about the warranty of the product, which is physical and purchased, which has passed the warranty. Does the Razer Synapse app come with a warranty? I guess not, because it's for user convenience. So don't do anything to your systems, if you need to control the temperature of your hardware, do it manually for now. Disappointed in Razer.
So following my previous post, I did the steps mentioned, and it did the trick. I reinstalled Windows 11 from Microsoft’s official source and performed a clean installation. After that, I disabled the Core Integrity check (I have an i7 13700K) and automatic Windows Updates. Next, I installed Razer Synapse 3 (not the New version of Synapse), and after that, the core temperature and frequency readings appeared. Now, we should address this issue with Razer and hope for a bug fix, as the new version of Synapse still doesn’t display the temperature and frequency even after trying all the steps.
(Less destructive fix)
Hey, hope the following helps:
Type "Windows Security" into Windows search and open the Windows Security app
Click device Security from the left-hand list in the open Windows Security window
Click "Core isolation details" under the Core isolation header
If Memory integrity is On, turn this off 1st and restart the PC before doing anything else, then repeat the above steps after the restart to get back to the Core isolation window
Turn Microsoft Vulnerable Driver Blocklist off
Uninstall any and all razer software
Re-install Razer Synapse 3 (not their new beta one) and restart at the end of the installation as it requests.
Hopefully your CPU/GPU temps will return like mine, and you're back in working order :)
(@Razer - this is most likely a blocked driver due to Windows seeing it as a problem.... please get this sorted!)
(Less destructive fix)
Hey, hope the following helps:
Type "Windows Security" into Windows search and open the Windows Security app
Click device Security from the left-hand list in the open Windows Security window
Click "Core isolation details" under the Core isolation header
If Memory integrity is On, turn this off 1st and restart the PC before doing anything else, then repeat the above steps after the restart to get back to the Core isolation window
Turn Microsoft Vulnerable Driver Blocklist off
Uninstall any and all razer software
Re-install Razer Synapse 3 (not their new beta one) and restart at the end of the installation as it requests.
Hopefully your CPU/GPU temps will return like mine, and you're back in working order :)
(@Razer - this is most likely a blocked driver due to Windows seeing it as a problem.... please get this sorted!)
I tried this but if you only reinstall Synapse 3 after turning Core Isolation off, the issue persists as maybe there are some residue files left from the previous installation. That is why a clean reinstall only worked for me.
Bottom line is that @Razer Admin has to fix the Drivers, as the issue is now known.
This was the final response from Razer regarding this issue:
Hi Tayyab ,
Hope this email finds you well.
Our Software Team is still investigating the issue on their end and the issue has been acknowledged. We require that you keep your Razer Synapse up to date. We are unable to provide an estimated date for the update fix because the issue will be fixed in future updates.
Hence for now we will proceed to close the case, worry not, nothing is lost. All your details are safe with us and can be retrieved once you are ready to make contact again. We are still going to keep an eye on the escalation progress and if there is an update or information that we would like to require from your end, we will log a new case manually from our internal system and will send you an email with the new case number.
We want to ensure your issue has been fully addressed. Is everything clear, or is there anything you would like us to clarify? We welcome any feedback on this issue, our product, or our process.
Your insights help us improve. Please feel free to share any thoughts by replying to this email thread so that we can continue to enhance your experience.
I installed the new Synapse Beta and now its showing CPU temp and Core speed...
Glad you got there in the end. Disappointing response from Razer, hopefully either yours or my advice will help some others out there having the same problem :)
All the best
I installed the new Synapse Beta and now its showing CPU temp and Core speed...
Which version is the Synapse Beta you are testing with ?
@Auriga79 Razer Synapse 4, it no longer beta according to their website.
I just updated to the Synapse 4, the problem is still there and now even the GPU temp couldn’t be shown. I will wait for serval more updates and then consider re-install my Windows system.
I just updated to the Synapse 4, the problem is still there and now even the GPU temp couldn’t be shown. I will wait for serval more updates and then consider re-install my Windows system.
