RAZER HUNTSMAN MINI "L" BUTTON FREEZES | Razer Insider

RAZER HUNTSMAN MINI "L" BUTTON FREEZES

  • 11 December 2020
  • 16 replies
  • 11 views
W
Hi i bought razer hunstman mini and it's been working well for few days but now my l key freezes while i writing. I tried reset keyboard replug reinstall drivers reset system restart computer and it dont work. But it's works when razer synapse 3.0 is on but if i off program it's freezes again. I think razer just need to update huntsman mini drivers.
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16 Replies

TiredCube
@Razer.SpeedCr0ss: Might be yet another one.
TiredCube
Are you on Windows 10? Which specific version? Also, what processor do you have, Intel or AMD?
W
windows 10 home
intel i5 7200U
64bit
TiredCube
whatever.dll
windows 10 home
intel i5 7200U
64bit


Thanks, that should help support when they answer the post.

Windows 10. When you go to Settings > System > About you see "Windows 10 Home" in Edition. Below that there should be "Version" and "OS Build". What do those say?
W
version 2004
os build 19041.685
W
and its not working with razer synapse now
W
maybe just give it back for guarantees
TiredCube
whatever.dll
maybe just give it back for guarantees

Give the support guys some time to reply. It could be a software issue.

They might ask you for logs, so here's a link about that: How to gather Synapse 3 logs from a PC (razer.com)
W
okay i have logs and what now
W
I checked it on the razer ornata chroma keyboard and everything works there, which is probably a problem with the keyboard
TiredCube
whatever.dll
I checked it on the razer ornata chroma keyboard and everything works there, which is probably a problem with the keyboard

Dude, we have the same setup! I also have an Ornata Chroma, and yeah, it works well when the Huntsman Mini did not.

Hopefully we can get Razer to fix this issue.
W
So it is razer software issue not with keyboard?
TiredCube
whatever.dll
So it is razer software issue not with keyboard?

I don't know, I'm just another customer here.

I've been following a bunch of posts about the Huntsman Mini because I had the same problem. I've returned the keyboard and I'm waiting for a replacement, but in the meantime I'm checking out every post because if it's a software problem, a replacement might not change anything for me.

Some people have reported problems with Synapse and certain PC configurations, so any information we provide to Razer will help them fix the problem faster, is my hope.

Anyway, good luck! I tagged one of the Razer support guys in the first reply. Hopefully they'll see this post and they'll be able to provide assistance for your problem.
TiredCube
whatever.dll
Brooo it works i just wanted to give it to warranty but i dont know how it works. I literally just tested it before i go to shop and my L key works try on your keyboard!

Yeah, I kept it for a couple of weeks, and sometimes it would work for a while, then it would stop working.

I'm glad it works for you!
W
oh its dont working again haha
Razer.Speedcr0ss
Userlevel 7
Hey TiredCube! Thanks for the mention.

Hi @whatever.dll! Please send me your Razer Synapse 3.0 logs and a photo of your Windows 10 version via PM so I can submit it to our Support Team. Save the files via Google Drive or to any online drive, then paste the link in your PM. Let's continue from there. I'll be locking this thread now.
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