Razer Inc - HIDClass - 6.2.9200.16547 | Razer Insider
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Razer Inc - HIDClass - 6.2.9200.16547

M
Userlevel 2

This update installed via Windows Update on 7/7/2023.  Ever since the update I’m getting a constant usb connecting/disconnecting sound and if I’m lucky the “unable to connect to USB” pops up long enough that I can click on it and lock it to a window so I’m not getting constantly pinged.  When I go through windows updates, there is no update for me to uninstall, when I search online there are no resources to download this separately and attempt another install.  The only thing I could find that helped temporarily is in device manage, under hidden devices there is a “Razer Device” which I uninstalled and restarted.  Which fixed the issue for a little bit until it came back about 2 hours ago and then mysteriously cleared up again.

Whats the deal with this driver; Why isn’t it showing up in windows updates?  Why is there no online documentation?  Why does the windows website not include this update?

32 Replies

M

Same issue here. It’s very annoying my mice keeps disconnecting.

PowderBluesharpbuzz656

wow, this force me to buy another brand’s mouse and keyboard set...

T

searched this updated cause I saw it pending restart. Thanks for the heads up and update. Will at least have an idea what to do in case I do end up having some similar issues. 

BuckAhRue

Just to clarify: Is this an issue mostly with Windows 11 (critical OS settings/driver operation) and Synapse 3’s ability to properly communicate with each other? 

Your first problem is you talked to a Gamestop employee, This issue only happened with the newest update of Synapse 3 which means it’s a Synapse issue not a windows 11 issue. I’m currently running windows 11 on the Canary beta update and the features it’s providing me right now are astronomically better gaming performance than i’ve ever had on windows 10 or the live version of 11.

 

Your first problem is that you bought a Razer (mine, as well), the second problem is that you assumed my problem was simply listening to the opinion/reasoning of a GameStop employee, yet I was only relaying information based upon that person’s particular situation. In the same manner that someone would tell me to be ever watchful of UFOs, out on Highway Marker 52. The employee experienced something and then relayed their experience. That doesn’t mean that I believe in UFOs just because I was the recipient of their ideas.

I, too, like to live dangerously and run beta versions, but not with Windows 11 updates/editions. You’re correct, Windows 11 has been the stablest it has ever been… Since Windows 7. I personally detest Windows 10 & 11 (W11 is just post William Birkin v10.5 “Pro”) and the integrated Ol’ Company Store. 

My initial suspect was a faulty/defective internal component. And yes, most likely the culprit could primarily be Synapse 3. But for Pete’s Sake… don’t blame Windows 11 (after it mutates like G-Virus for over 2 years). 

Allow me to reiterate: 

Is this is a problem regarding the software code (from Razer), being successfully interpreted, by Windows 11 (because W11 is our darling), and possibly some hardware failure to throw in the mix?

^ Now slice that cake any way you want it, and see which slice you get. It’s the same cake. All 3 ingredients are baked in. 

D

Just installed on Windows 11 22H2, no issues here yet. My Orochi v2 is maintaining a stable connection, no disconnects or stutters. Running the latest KB5028185 “Moment 3” Windows update too.

D

What systems are people encountering usb disconnects with? If you have AMD Ryzen 5000 series cpus with B550/X570 mobos, they are known to have usb connection issues with earlier bios versions. I updated my B550i bios, set my pcie to gen 3, and disconnects are rare now.

Champagneflowfront983

Wow, this is annoying!   I have a system restore point just before this driver was installed - it actually says that this driver will be affected by the system restore.  I restore to that and windows immediately installs this driver before I have a chance to change anything.   I deleted all cashed updates.  It must be somewhere else on the system.

Razer, how do I get rid of this incredibly bad driver? Wow!  This really sucks!

CrimsonStrife

Thought I’d pop in with what appears to have been a solution for me.  In my case I allowed them to install originally and it kept windows from starting properly.

 

From looking at the windows update catalog, that driver isn’t listed, but based on the version number it should be a very old one.  It’s weird that it would be serving it up to us now, Windows itself has newer drivers listed.

 

In any case this is what I did,

Once the driver showed as pending again I got the Show Hide Updates Tool from here: https://answers.microsoft.com/en-us/windows/forum/all/windows-11-how-do-i-block-a-specific-driver-update/23087695-a22e-48e5-9494-22cd06e5478f  it’s a tool they’re dropping support for but still works as far as I can tell. It listed the update and I hid it.

 

Then I followed the steps here to delete the pending update files https://pureinfotech.com/delete-pending-updates-windows-11/

 

Then in windows update I paused updates, and then resumed them.  It acted like it installed them again anyway - but device manager reports the drivers as current and I was able to reboot normally.

J

I was just about to install this update until I googled it and found this post. Does this still happen?

M
Userlevel 2

I was just about to install this update until I googled it and found this post. Does this still happen?

 

I found that it’s causing a conflict with the USB hub in my MSI monitor so I had to unplug the extension USB.  Haven’t had the issue since.  I haven’t been able to roll back the driver or even find its location to uninstall/reinstall to confirm its the driver causing the conflict and not the usb hub itself; but seeing as the problem started immediately after installing the driver I have to assume that’s the cause.

Just to note, the USB hub isn’t in use at all.  If I unplug my Razer mouse the problem stops immediately.  Almost certainly some kind of driver conflict from my experience.

urbancafeOceanGreen949

I had issues for a very long time after a windows update and the fix for me was to revert to 6.2.9200.16511 driver. 
I used Snappy driver installer to do that using the “worse match” filter.

D

Just got the notification to update via Windows Update as well, any updates? Hesitant to let it install if there are still issues.

H

I got this automatically installed and pending reboot now. sigh

Kaelath
Userlevel 1

Just to clarify: Is this an issue mostly with Windows 11 (critical OS settings/driver operation) and Synapse 3’s ability to properly communicate with each other? 

Somewhat akin to an intersection without traffic lights / crossing guard. Everything is just crashing into each other causing turmoil & conflict. 

I recently spoke with a GameStop employee, regarding this fiasco, and his response / solution was to go back to Windows 10. Then his problems were solved. 

I would, however all of my Windows 10 licenses have been “upgrade” to Windows 11. So I’m unable to try that method. 

Your first problem is you talked to a Gamestop employee, This issue only happened with the newest update of Synapse 3 which means it’s a Synapse issue not a windows 11 issue. I’m currently running windows 11 on the Canary beta update and the features it’s providing me right now are astronomically better gaming performance than i’ve ever had on windows 10 or the live version of 11.

D

Hey! Just restarted my computer to run some Windows 10 updates and after rebooting, all my USB stuff disconnected and reconnected, playing the disconnect sound. It only flickered once, and came back, unlike the constant noise the original poster was hearing. When checking my tool bar thing, I noticed that there was another Windows 10 update pending right after I just restarted to update, and its the “Razer Inc - HIDClass - 6.2.9200.16547” update you guys are seeing.

I also have a USB hub, but it is a stand alone hub that is connected to my MOBO IO panel. The only thing that is Razer brand is my headset, the Blackshark V2 Pro Wireless Headset or so. 

Have not had the issue again yet, but worried it may happen again at a bad time.

 

I have not installed the driver update yet, and still had a USB disconnect/reconnect issue. What the heck? Not sure if I should install it now and see what happens, since I am going to have to anyway as it is not giving me an option to refuse it. I’ll keep an eye on this thread to see if any new info pops up and update if problems continue.

W

I got this update installed automatically installed and not its pending restart how do i not install this update?

W

I got this automatically installed and pending reboot now. sigh

how did you deflect it? how did you avoid installing since its gonna happen when you restart the 

PC?

RUBYsmartSlimyGreen957
Userlevel 1

My Windows 11 just notified me that this update installed and it’s pending a restart. I’m not even using Synapse as I uninstalled it a while ago since it kept preventing me from restarting or shutting down Windows.

 

I thought this might be a fix for Synapse to stop giving an error on restart or shutdown. I’ll give it a shot and monitor if my PC explodes or stops working. I’ll try installing this and report back if I have issues.

heinzpilot

This driver is sitting in my ready to install on Windows 11 update. It used to be in optional. I have automatic driver updates disabled. This is sooo frustrating! I don’t want the new driver. It caused problems for me in the past with the USB disconnect issues. How do I remove this driver from the list of “Ready to install” in windows update??

 

--- I figured it out. Make sure automatic driver updates are disabled in the policy manager. Reboot the PC. Then pause your updates from Windows update. The press resume updates, and the driver no longer appears.

Fortunately I did not let this driver install. I’m using an older driver for my Razer gaming keyboard that controls the lighting. The new driver don’t work with my older keyboard. So I do not want the newer drivers at all.

 

P

What seems to have fixed it for me was just turning off the mouse’s lighting.

 

 

Champagneflowfront983

This driver updated automatically and now my screen never sleeps. Ugh!  This is the worst driver update ever.  How can this update be rolled back?

F

I had massive issues with installing any version of this, it lags the usb ports and is more like a virus. I haven't had this installed for my keyboard and it works perfectly. For me there's no reason to install this.

 

It's obviously is dependent on what you need from your peripherals.

F

What systems are people encountering usb disconnects with? If you have AMD Ryzen 5000 series cpus with B550/X570 mobos, they are known to have usb connection issues with earlier bios versions. I updated my B550i bios, set my pcie to gen 3, and disconnects are rare now.

I haven't tried this (and probably won't) but it looks like the best solution so far.

F

Wow, this is annoying!   I have a system restore point just before this driver was installed - it actually says that this driver will be affected by the system restore.  I restore to that and windows immediately installs this driver before I have a chance to change anything.   I deleted all cashed updates.  It must be somewhere else on the system.

Razer, how do I get rid of this incredibly bad driver? Wow!  This really sucks!

I would uninstall the driver, delete folders pertaining to razor, I’d also hit regedit and delete any keys related to razor. Don’t do this if you’ve never used the registry.

 

Champagneflowfront983

 

I would uninstall the driver, delete folders pertaining to razor, I’d also hit regedit and delete any keys related to razor. Don’t do this if you’ve never used the registry.

 

Unfortunately, I cannot find where or how to uninstall the driver.  I can’t find anything in Device Manager that says the manufacture is Razer and I can’t find anyway to uninstall it.  Do you know of a way to remove it?

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