razer kitty headset disconnecting | Razer Insider

razer kitty headset disconnecting

  • 26 February 2023
  • 61 replies

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Keeps on happening to me too. I was initially using it with my laptop and it was fine but using it on my PC makes it disconnect and reconnect and even sometimes mid-game or stream and it makes my whole PC lag. I tried switching ports too since I use a Razer mouse but any other port does the same disconnection issues. Using it on my laptop seems fine tho. Both are updated, on Win10. I’m seriously considering switching to another device if this keeps happening even though I really like the headphones because it is extremely inconvenient

i’ve been having the same exact problem now after like 2- 2 ½ years of no problems, i don’t know if i just have to get a new one or this is still and ongoing thing that happns all the time.

Same disconnecting issues here.  My keyboard and mouse are both working fine, fortunately, but the headset will repeatedly disconnect/reconnect with that popping sound.

Can’t seem to find any solutions online and Razer is not responding either.

I am having these same issues. Tried software updates, connecting on different computer, etc. Audio cuts in and off with a popping sound. Really liked them but stopped working well about 6 months in. Have owned them for a little over 2 years. And were still usable but two weeks ago they completely crashed. Could use them again but the audio cuts off about 1 min in. Horrible. I really liked them when they worked well in the beginning.

Happening to me too, just started doing it with probably an 8 month old headset. Did the same with my old headset. Probably just poorly made… Idk. 

this used to happen to me too, with a pair that i had for like 2 years. started off randomly and then became unusable. i couldnt stream on discord or even play my games because it would lag completely. i talked to customer support and they got me a new pair at the start of the year? maybe in feb.? tried playing a game and it had an episode of popping in and out for like 10 minutes straight. its definitely not a “its only my headphones” problem. wish they came up with a solution for it.

I’ve turned off the lights on the headset completely and it seems to be working for the past three days.  I’ve joined discord VC and played a game without any disconnecting problems. 

Read about this workaround online from others having the same problems and their guess is that there is a “voltage problem” likely caused by Razer’s software and Razer is not fixing it. 

Not sure if this is a long-term solution as it’s only been three days, but hopefully it’ll be usable for longer this way.


guys, give this a try. found it after long research

This is now my 3rd Kraken Kitty headset and the 3rd that has had this issue happen. It’s always every now and again. It’s heartbreaking because it’s now out of warrenty and it’s disgusting it’s been replaced twice yet exactly the same issue is presenting in each. I look after my hardware and treat it with respect, there’s minimal wear and tear. Although it seems to be an issue with the actual headset rather than something I’m doing. 

This has put me off ordering another razer headset after being a fan for years.

My Razer Kitty Kraken headphones are having the same issues. Constantly disconnecting and reconnecting. I can get it to work periodically but the issue has not been resolved by power management of the USB ports or reinstalling Synapse or the drivers.


I have had nothing but issues with the headsets. This is not a good product in the grand scheme of things.

Im also having this issue. have had these headpones for three years now, its gotten worse recently. at the start it rarely happened, but its gotten more frequent over the years. unacceptable for $150 headphones imo. i have the razer kraken kitty edition ones. theyre super cute and it sucks that they do this :(

Having this same issue and it’s driving me insane. I keep this headset on a holder, only use it for two games that I need surround sound for. Tried reinstalling synapse, other usbs, my laptop, doesnt matter. Nothing I try works and it disconnects and reconnects with a loud pop over and over again. Endlessly. No matter what I try. I’m losing my mind and want a fix. This headset is barely a year old and not even my MAIN headset and its still working like ive been throwing it around and keeping it on 24 7


Same here, after 2y working fine, have the issues since several month. 

No answer from Razer ?!

Bumping this issue. Happening to me too, loud clicking and popping noises as though there are connectivity issues. Audio alternates between headphones and laptop at will. The headphones have been owned for almost two years, but hardly used at all. Please respond, Razer. They are unusable.

I’ve had my razor kitty headset since Christmas 2021 and they’ve recently started disconnecting a lot with a popping noise. I’m not sure if it’s a razer synapse issue because it’s everytime I move my laptop slightly it disconnects like there’s an issue with the usb/wire that’s broken ?? Is there a way I can fix this if it’s a wire issue ? Kinda upset they’re not even that old and they’re already showing signs of wear and tear :(

Mine is doing the same and I got them January 2023 I’m not sure why,  there is no visible damage to the wire and the usb is fine the headphones also do the same thing with other devices so we know it’s the headphones. Probably going to have to buy different ones. 

Userlevel 1

Hi guys, 


I’m sorry to hear that you’re experiencing the same problem. Please PM me the serial number so I can validate its model and help you escalate your concern to the relevant team for a replacement request if necessary. Thanks!

I have the same problem as well :(

OMG. So it’s not just me having the issue????

I got the wired one and now it’s not usable. When I am just licensing, it keep on stopping annoyingly. I can’t even finish one whole some without having the issue.

What’s worse is when I am playing any game, it will just make a stop sound and my game will freeze. I can switch windows and do anything fine on other windows. Only my game will unfreeze after the Razer Kitty comes back.

I got mine since 2020 and this issue started since July this year.

I'm havinf the same problem… Since last year it keeps conecting and disconecting. Just a click sound...

j’ai le même problème que vous , j’ai renvoyé mon premier casque et le 2eme fait le même problème  

I also have this Problem for more than a Year… I was looking for so many different solucions, but nothing helped. It must be the Headset, because the Razer Kraken Ultimate Headset of my boyfriend works perfectly fine on my PC but my Kitty Headset has the same issue on his PC. Even my games freeze when its reconnecting and this is really frustrating in FPS Shooters.

Pls help

I have the same issue. It is driving me insane!

I had uninstalled and reinstalled synapse which seem to do the trick for about an hour or two, but then it started again. Now the only to make it stop with the noises is by ending all tasks related to razer. It sucks cause I have a lot of razer stuff and I now all my lovely lights and stuff won't work or my headset keeps popping.. It is obviously a software issue. I really hope razer will fix it soon!

Constant disconnect, reconnect for these headphones literally make this an issue for these headphones. seems like a software issue as they work good until the razer drivers are installed and then it causes mega issues. Very surprised this hasn’t turned into a lawsuit on these headphones already

Having same issue
I have repeatedly unplugged, kill any Razer process, and reinstalled. Then come here and looking for a solution from Razer. Why is there no official answer on this issue?

Same issue here. I’m getting really upset that this is happening because I had just the Razer Kraken headset and used to drag those poor headphones around with me in a laptop bag for transport for years. That headset literally started to fall apart (the padding on the top and around the actual headphone). Which is what made me want to purchase another pair of Kraken headphones, but cuter this time. It’s making me reconsider purchasing Razer products in the future which is really upsetting because I’ve never had an issue with my keyboard or the original Kraken headset, just the Kitty Kraken headset. I really wish there was an official answer and advice on this, since no matter what trouble shooting, uninstall reinstall, different USB ports, updates etc none of it actually fixes the issue since it always returns. 


guys, give this a try. found it after long research

Dont work :/


But disabling lightning on synapse fixes the problem…. Too pity of half usage :( Razer please fix this year old issue!!