razer kitty headset disconnecting

I have the same problem :(

Were you able to isolate the issue by testing the headset on a different PC? PM me the serial number and share a copy of your receipt so I can validate its model and check our options. Thank you!

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I have been having the same issue for the last few months, it is incredibly frustrating.
Done the driver re-installs, tried with every USB port that I have and it continues to do the same thing.

Razer can you do something about this??? I got this headset thinking it would last!

I have the Razer Kranken kitty headset too and the same problem happens to me.. I even went back to the store i bought it in here in denmark and even got a replacement but same problem with this one… i have tried following every single test/thing on this thread that could be the problem but still with no result… the Kranken kitty headset is super comfy and nice but the problem with it is just not making it worth it at all I have had contact with support and with again no succes… I do not know what to do and atm im really seeing this as a thing I lost money on.. If anyone have a fix or anything i might havent tried yet please lmk bc if this is how the headset just is then it shouldnt be sold…

I have the same issue. It is driving me insane!

I had uninstalled and reinstalled synapse which seem to do the trick for about an hour or two, but then it started again. Now the only to make it stop with the noises is by ending all tasks related to razer. It sucks cause I have a lot of razer stuff and I now all my lovely lights and stuff won't work or my headset keeps popping.. It is obviously a software issue. I really hope razer will fix it soon!

I am literally having the same issue and i got mine December 2021, returned them January and got the exact same set again and ive been having this issue on and off for months now. Please help us Razer this headset is too cute to be having these issues! :(

Having the same issue.  Issue can be reproduced on two different PC.

Same issue here. I’m getting really upset that this is happening because I had just the Razer Kraken headset and used to drag those poor headphones around with me in a laptop bag for transport for years. That headset literally started to fall apart (the padding on the top and around the actual headphone). Which is what made me want to purchase another pair of Kraken headphones, but cuter this time. It’s making me reconsider purchasing Razer products in the future which is really upsetting because I’ve never had an issue with my keyboard or the original Kraken headset, just the Kitty Kraken headset. I really wish there was an official answer and advice on this, since no matter what trouble shooting, uninstall reinstall, different USB ports, updates etc none of it actually fixes the issue since it always returns. 

It’s a power delivery issue. Not sure if you can solve it by putting your mobo on it’s own power rail but if you get a usb power dock with power pass through, it solves the issue. I bought the below hub from Amazon and connected a USB-C cable to it for power. I used a 20w power brick and I t completely solved the issue.

https://a.co/d/52ufG5o

useful for everyone who uses this headset:

After buying 4 headsets to adapt better, thinking that the problem was with my Razer Kraken Kitty 7.1 THX, as it kept disconnecting and connecting all the time, I discovered that it has a series of interferences with the passage of energy that the USB of the PC can transmit to it. Basically, it requires a greater amount of power than the PC's USB can provide. The solution I found was to remove the PC USB power limiter in device management and reduce the RGB light intensity in Razer Synapse (from 100 to 40, but no RGB effect is better)So it started working. Sad is not it? But that's it. There is a problem with its construction that requires more power than the PC's USB can transmit.

edit01: Just leaving some information for the people who have it and think it is ''defective'' and for those who have already experienced this.

edit 02: I discovered it through this foreign video and the first comment on the video. https://www.youtube.com/watch?v=wFLELRIADqw&ab_channel=Mau

edit 03: I bought 3 headsets since then, Razer Kraken Hello Kitty Version headset, RazerThresher 7.1 headset for PS4 and Razer Kraken Kitty Bluetooth headset.

edit 04: Razer know about this problem and not give for us the information to resolve this. 

I have the same problem here...

Hi guys, 

I’m sorry to hear that you’re experiencing the same problem. Please PM me the serial number so I can validate its model and help you escalate your concern to the relevant team for a replacement request if necessary. Thanks!

I got my Kitty headset in November and this issue started happening about 2 months ago and now it keeps happening about 5 times every 15 minutes. It’s really annoying and the sound genuinely hurts my ears. Wish I knew of this issue back when I got them or else I would’ve avoided getting them. 

SO I love my Kitty’s,  great sound, everything!. I am a  online radio Dj. I use these for monitoring as I have a stand alone mic.  Whats happened is all of a sudden, when streaming, I will get that slight pop and then  my Spacial Audio Program ( SAM ) will freeze. Literally go dead in the water. I had no problems with the headset until now. I have tried plugging it into a hub and still the same thing, I use them without the Synapse  etc.. drivers are all correct. They work and then,  crackle and everything freezes.  I cant use them, when Djn, because of this. It interrupts the streaming and I have to reset my SAM and sometimes even the PC. 

How do I fix this?

I use Windows 11. and SAM version pro, 2020.8

I use a Blue Snowball. Mic and or the Razer Sirein. 

j’ai le même problème que vous , j’ai renvoyé mon premier casque et le 2eme fait le même problème  

Hi I had the same problem and I think I found a solution.

Personally my cable tends to get tangled a lot and I think that this created electrical short circuit because the cable touches itself in certain places.

So I have simply used a smooth object to gently pull the cable and untangle it, I haven't had any problems since.

Hope this helps !

This doesnt help to me….

I was at my wits end and after browsing this board, I went and bought this exact usb power dock. Razer Synapse doesn’t recognise that my kitty headset IS plugged in so I can’t fiddle with the audio EQ settings or turn my RGB lights back on. I stll hear the occasional popping and cackling but at least Synapse isn’t making my laptop freeze-lag on top of the audio pop. It’s like I have to position the cable over my left shoulder and stay still for everything to work like i’m adjusting old TV areals. I’m over it. It’s such a shame, too, because for this price a headset should last longer than 3 years imo.

Dare I ask, if I want similar listening sound quality, what’s the next best Razer headset? Or should I give up on this brand altogether? 

I ended up buying the wired variant of the kitty v2 headset, it definitely feels cheaper and is made of plastic instead of metal and the padding is worse quality, but the audio quality has been in my opinion very comparable and its been working flawlessly so far 

Thank you! That’s a bit relieving to hear, I’ll make a mental note on that, and will most likely avoid USB connectivity for Razer headsets from now on!!!!

i  after many  try this and that   finaly got a new headset i think razer needs to find out what the problem is  i def woudl nto buy the kitty headset again  .   i was so so happy when i finaly got it  but not def never again till they figure out where the wirering seems to be worng  i guess..

razer did  help me out  since i didnt still have warranty.

so ty Razerfor the help  love the blackshark

and pls fix the headset

I didn’t get any help and the headset still doesn’t work 

are there any fixes, i am now having the same problem 

I've had this issue for so many years now and I've went through maybe 4/5 headsets. I've managed to get them replaced each time but I don't think I can get any more replacements. 

The first one lasted the longest didn't have any issues for about a year and then my issues were fixed by turning off the led lights but then eventually started doing it again. As the replacements went on I made sure to turn the led off completely at the beginning after my first replacement did the same problem after a few months. 

Unfortunately it hasn't seemed to have helped, my most recent replacement I never had the LED on at all and it's still eventually did the same thing. It really sucks as I love this headset but clearly it doesn't love me haha. Even trying to isolate the headset and only use mic or headphones doesn't work. It's like the headset is too much work for my pc 😅

Does the wireless ones work any better? 

I currently have no mic headset as I wait to decide what to do 😅

I've had the same issues, with the popping noise. While removing all razer "software" (bloatware) helped when this issue arises the second time I turned off all RGB in the headphones and they work flawlessly. I hate razer and I hope their manufacturing plants erupts in flames but this is the only way I've found to make the headphones work.