useful for everyone who uses this headset:

After buying 4 headsets to adapt better, thinking that the problem was with my Razer Kraken Kitty 7.1 THX, as it kept disconnecting and connecting all the time, I discovered that it has a series of interferences with the passage of energy that the USB of the PC can transmit to it. Basically, it requires a greater amount of power than the PC's USB can provide. The solution I found was to remove the PC USB power limiter in device management and reduce the RGB light intensity in Razer Synapse (from 100 to 40, but no RGB effect is better)So it started working. Sad is not it? But that's it. There is a problem with its construction that requires more power than the PC's USB can transmit.

edit01: Just leaving some information for the people who have it and think it is ''defective'' and for those who have already experienced this.

edit 02: I discovered it through this foreign video and the first comment on the video. https://www.youtube.com/watch?v=wFLELRIADqw&ab_channel=Mau

edit 03: I bought 3 headsets since then, Razer Kraken Hello Kitty Version headset, RazerThresher 7.1 headset for PS4 and Razer Kraken Kitty Bluetooth headset.

edit 04: Razer know about this problem and not give for us the information to resolve this. 

I have the same problem here...

anyone still here, I followed this reddit. been around an hour now without any disconnects. make sure you follow all the steps. 
https://www.reddit.com/r/razer/comments/m3pds5/how_to_fix_razer_kraken_kitty_headset/

 

This is now my 3rd Kraken Kitty headset and the 3rd that has had this issue happen. It’s always every now and again. It’s heartbreaking because it’s now out of warrenty and it’s disgusting it’s been replaced twice yet exactly the same issue is presenting in each. I look after my hardware and treat it with respect, there’s minimal wear and tear. Although it seems to be an issue with the actual headset rather than something I’m doing. 

This has put me off ordering another razer headset after being a fan for years.

Hi guys, 

I’m sorry to hear that you’re experiencing the same problem. Please PM me the serial number so I can validate its model and help you escalate your concern to the relevant team for a replacement request if necessary. Thanks!

j’ai le même problème que vous , j’ai renvoyé mon premier casque et le 2eme fait le même problème  

Constant disconnect, reconnect for these headphones literally make this an issue for these headphones. seems like a software issue as they work good until the razer drivers are installed and then it causes mega issues. Very surprised this hasn’t turned into a lawsuit on these headphones already

Dont work :/

But disabling lightning on synapse fixes the problem…. Too pity of half usage Razer please fix this year old issue!!

This doesnt help to me….

I’m facing the same issue. I see that everyone talking ab this has been facing this issue recently...

I got my Kitty headset in November and this issue started happening about 2 months ago and now it keeps happening about 5 times every 15 minutes. It’s really annoying and the sound genuinely hurts my ears. Wish I knew of this issue back when I got them or else I would’ve avoided getting them. 

I have the same problem as well :(

My Razer Kitty Kraken headphones are having the same issues. Constantly disconnecting and reconnecting. I can get it to work periodically but the issue has not been resolved by power management of the USB ports or reinstalling Synapse or the drivers.

I have had nothing but issues with the headsets. This is not a good product in the grand scheme of things.

SO I love my Kitty’s,  great sound, everything!. I am a  online radio Dj. I use these for monitoring as I have a stand alone mic.  Whats happened is all of a sudden, when streaming, I will get that slight pop and then  my Spacial Audio Program ( SAM ) will freeze. Literally go dead in the water. I had no problems with the headset until now. I have tried plugging it into a hub and still the same thing, I use them without the Synapse  etc.. drivers are all correct. They work and then,  crackle and everything freezes.  I cant use them, when Djn, because of this. It interrupts the streaming and I have to reset my SAM and sometimes even the PC. 

How do I fix this?

I use Windows 11. and SAM version pro, 2020.8

I use a Blue Snowball. Mic and or the Razer Sirein. 

OMG. So it’s not just me having the issue????

I got the wired one and now it’s not usable. When I am just licensing, it keep on stopping annoyingly. I can’t even finish one whole some without having the issue.

What’s worse is when I am playing any game, it will just make a stop sound and my game will freeze. I can switch windows and do anything fine on other windows. Only my game will unfreeze after the Razer Kitty comes back.

I got mine since 2020 and this issue started since July this year.