Mine died too exactly same way just couple of days ago.

Camera started making noise and light was pulsating or something.

After unplugging and plugging, there is no noise but light is still flickering / pulsating and camera is not working.

Is there a fix for this issue? Turning the bezel does not turn off the light in my case and the light flickers when I try to open it through the laptop’s camera app or Synapse app and turns off.

I’m having the exact same issue. Very frustrating that this happened a few weeks after the warranty expires. 

Same exact issue as OP and others in this thread. It was working perfectly fine for just about 1 year, then today it stopped working - buzzing sound, light flickering, video is initially picked up but immediately stops.

Coincidentally, the device is out of warranty.

Your product is out of limited warranty and ineligible for free support. If you have a RazerCare Protection plan, willing to pay a repair fee (for laptops only), or feel this is an error, please make the appropriate selection. Proof of purchase is required if you do not have a RazerCare Protection plan. We recommend posting your questions to our Razer Insider where you may get your answer faster.Your product is out of limited warranty and ineligible for free support. If you have a RazerCare Protection plan, willing to pay a repair fee (for laptops only), or feel this is an error, please make the appropriate selection. Proof of purchase is required if you do not have a RazerCare Protection plan. We recommend posting your questions to our Razer Insider where you may get your answer faster.

On a Windows laptop, I’m getting a system error message indicating it is not recognized and has malfunctioned. On a Mac, I was able to get the camera to work by plugging it in and immediately turning off the light. So, it’’s not entirely useless, but what’s the point if I can’t use the light - the entire reason I originally purchased this model - and if I can only use it on 1 of my 2 laptops.

I found a video with the exact problem we all seem to be facing: https://www.youtube.com/watch?v=9esjRAvp6JQ.

According to one of the commenters, the problem is in the camera module, whatever that means. I’m also not sure how he opened it, but it got me wondering whether it might be repairable.

...I opened it and the main problem is in the camera module, which can be easily replaced, but I did not find the sensor module anywhere in the internet...

It is so crazy to think that so many people have had the same issue over the last month. This happened to me last night on a conference call over zoom, the thing started making the whirring/grinding noise and then cut out. I had to unplug it in order to shut it up and haven’t tested it since. Won’t be buying from the brand again, I got it delivered on October 6th, 2021. Clearly a life expectancy of two years for ~$60 ain’t much, could’ve stuck with my bogus fisheye from some unknown brand.

Same here. Was in a work call and it started making weird electrical or grinding noises. Plugged into my other Personal PC to update Firmware, no change after updating firmware. 

Same reaction on both computers, regardless of update and restarts. Cannot turn light ring off manually by turning bezel nor in Synapse as it disappears when it turns on and continues with the odd noises and flickering. 

 

My Razer Kiyo did exactly the same thing a few days ago: It started buzzing madly in the middle of a call. then Blanked out. I thought a reboot might help, but nope, Same thing when I plugged it back in. One month after the warranty expired. This seems a bit suspicious, right? Everyone is having the same problem at the same time?  Razer customer support please contact me ASAP (Have they posted anything helpful in this chat?)  - Scott from Montreal

My Razer Kiyo died in the exact same manner.

It pulses the light, rather it flickers fast, and is no longer functional.

Used with a Mac mini M2

Sad stuff.

That is the last Razer product I´ll buy for my part.

P.S. By the way, I found out the exact date of purchase, it was exactly a year ago.  Accordingly, the camera broke exactly on the day the warranty expired... I don’t believe in coincidences, but according to previous comments this is very strange

Add me to the list, it just happened this week. :(

Mine is also making a sort of buzzing/crackling noise whenever it’s plugged in. If unplugged and plugged back in it’ll show as an option but the second anything tries to actually use it, it disappears.

Super disappointing and really strange that we’re all experiencing this at the same time...

Hey, just created this account to share my experience. I got this webcamera for ~3years, and it did exactly the same thing as yours strange sound and did not want to turn on.

But I fixed it. It took me 15minutes.

I disassembled it: there are Youtube videos, but in a nutshell: first white LED cover - that one might break some hooks (I broke one), after that small philips screwdriver and you unscrew white mobo. After that remove heatsink with 3 screws. Then flat small screwdriver to lift mobo not to destroy plastic covers.

Then I took solder paste, that rosin, not a solder itself, I spreaded it cross all elements and set heatgun on 266oC and slowly started to blow from 1cm cross everything I saw apart from LEDs. after it cooled for a minute I swapped sides and did the same on side where uP is located. After it cooled down assembled eveyrthing again and it started working. 7hours constant video I made no issues so far.

Same thing happened to me a week ago.
 

Webcam just sits on top of my screen, does not get massive amounts of use maybe 4 hours a week.

Went to use it, light flashed on and off on the ring, device manager goes crazy refershing with added and removed hardware. High pitched screeching.

Loads of event logs with the following warning:
‘A connection to the Windows Metadata and Internet Services (WMIS) could not be established.’

I won’t be buying anything Razer again.

Same thing has happened to me. Middle of a call it started whirring and grinding like the servos inside it were working overtime. This continued even when the PC was switched off. Upon disconnecting and reconnecting I can’t get the device to work. Last Razer product I buy.

Add me to the list. The camera freaked out on me while on a call, the buzzing noise and flickering light and the device dissapeared from Windows. I was able to get it to work again by dialing back the light ring after unplugging and plugging back in. When I turn the light back up to full it fails again and I have to start over. Surprising that there are this many instances of failure (way more than just this group that was willing to comment I’m sure.) Razer should do something. I’m certainly not buying again or recommending their products to anyone if they don’t.

Joining the ranks of everyone else having this issue- this camera was a Christmas present and lasted less than 9 months. I have a Razer keyboard, mouse, and headset that haven’t had any issues like this so I’m a bit surprised. Definitely seems recall worthy!

Same with me. Working normally, started buzzing and now not working.

Updated fw from 2.3.0 to 2.3.2 but still not working.

The mic is working and can record and playback so that is ok.

Issue is with the ring/camera.

I have 3 of these RZ19 and one has this issue.

This literally just happened to me right in the middle of using it. The light started flashing, heard a clicking noise and the camera froze and it’s unable to be used now. 

My Kiyo also just died in the same way, mid way through a meeting. Same noise and experience as everyone else has listed here. Tried all of the things suggested with no luck. I was lucky to have an old camera I could use to continue working.

And it happened to my camera as well, that grinding noise is awful...it's clear that Razer should issue a statement and recall program considering how many people are affected. What can we do about it? Should we go on social media?

Literally just happened to me today. Wow -- didn’t realize this was as widespread of an issue as it is. 

Sadly I had the same issue, LAST THINGS I BUY FROM RAZER! Bye.

Just happened mid OBS stream. Abunch of moving noise like it was stuck autofocusing, and the picture was froze. tried unplugging and plugging in a gain to no avail. Tried updating firmware to no avail. Razer should do a swap to anyone with or with a warranty at this point. 

Same here, bought the Kiyo 2 years ago and just now started buzzing and making noise, light flickers and camera disengages immediately. I cannot turn down/off the light as the camera immediately freezes and becomes unresponsive. The light will stay on until unplugged. It’s out of warranty and Razer won’t do anything about it. So dissapointing,. I have a good few Razer products but this might be it, not buying any others.

Joining the club with the one bought in 2021 and died  11.12.2024 in the middle of interview:(

This is my second Kiyo to have this issue with. Luckily my first died in-time for Amazon to replace. But this time is too late!
Love my Razer mice, but after this I won’t come back.