Razer Kiyo made a noise and stopped working mid-use | Razer Insider
Question

Razer Kiyo made a noise and stopped working mid-use

M
Userlevel 1

I’d been using my Kiyo without issue for a long time. One time I was in a video call and it made a weird grinding noise and then went totally out of focus. I tried unplugging it and plugging it back in, and it reported available to my computer again, but once I selected it the ring light came on at a kind of pulse-y half brightness and then it  disappears from the cameras list. I tried letting it sit unplugged for a week and the problem still persists. Tried multiple computers, ports, etc.

 

Normally my Razer accessories last forever. Is there anything I can do to get this functioning again?

36 Replies

FreshAirthinkTOPAZ489

This has just happened to me too in the middle of a work meeting. Really disappointed after spending £55 on a camera - thought I could trust a brand like Razer but I guess not ..

Brickwall72

Literally just happened to me during a video interview. Not exactly an ideal situation.

P

Damn I should have found this thread earlier. Mine died within 12hours of purchase.

F

The same here. I already updated to the last Firmware version without success. Last Razer product for sure, it looks like planned obsolescence.

M

Mine died yesterday, tried it on multiple usb ports and devices, same thing everywhere :/ Still no solution anywhere. Definitely feels programmed as I think it’s 2021/22 series… Shame.

CORALRoseValepulse760

I have the exact same problem.

First it stopped working about 20 minutes into my video call. Then it was 15…. 10… Now it happens the moment I open an app that runs it. The light halo starts flickering and device stops running, it disappears from the device manager. but the light remains on.  

Cheeky_Flims

I’ve had mine for 4 months. Stopped mid-way through a call with the same sounds as experienced by others. I’m sure the excellent customer service that told me to buy a replacement part from China on eBay for my headphones will be quick to assist with the same quality service. 😂

CORALRoseValepulse760

I read someone got a replacement since her cam was still in warranty. You should try to do the same. 

UFOGreenthinktruck328

I can be added to the list, it happened to me just before a Pro appointment ...

L

I didn’t see a flashing but otherwise the exact same sound and it’s now black

S

This just happened to me last week. Tried it with multiple computers but I am out of warranty so no luck. I won’t be buying any streaming stuff from Razer again.

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