- I tried various USB ports, and ensured each were working properly
- I updated Windows and any other updates
- I tried manually installing the drivers for the Razer Kiyo
- I failed to do so as the installation page said that the Razer Kiyo needed to be plugged in to my PC to do so. (It was plugged in)
- Tried nearly everything and updated every driver in the device manager
- Turned off Wi-Fi to see if maybe it was blocking the connection
- Turned off my Anti-Virus/Firewall in case that was blocking connection as well
- Called Razer Support (very nice, but not much help)
- Didn't help me realize anything I didn't know
- Called Microsoft to see what their thoughts were
- Re-installed Windows on my computer
- Had their experts take control of my computer, and try to manually fix it
- Re-installed all Razer apps such as synapse 3 and cortex on my PC
Razer Kiyo - Not Detected by PC
Hi I just recently bought a Razer Kiyo, and it was working just fine for about a week. Then, I tried using it one day for school and I noticed the camera wasn't working. I tried troubleshooting it for about 2 days now, but I just can't seem to figure it out. I plugged it into my USB port that is double-checked to be fully functioning, and it won't even appear anywhere on my PC. I plugged my Razer Kiyo into my old laptop to ensure that it wasn't a faulty camera, and it worked just fine on there. Here's a list of everything I have done and tested multiple times:
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