Razer Kiyo - Not Detected by PC | Razer Insider
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Razer Kiyo - Not Detected by PC

  • 9 September 2020
  • 2 replies
  • 457 views

Hi I just recently bought a Razer Kiyo, and it was working just fine for about a week. Then, I tried using it one day for school and I noticed the camera wasn't working. I tried troubleshooting it for about 2 days now, but I just can't seem to figure it out. I plugged it into my USB port that is double-checked to be fully functioning, and it won't even appear anywhere on my PC. I plugged my Razer Kiyo into my old laptop to ensure that it wasn't a faulty camera, and it worked just fine on there. Here's a list of everything I have done and tested multiple times:

  • I tried various USB ports, and ensured each were working properly
  • I updated Windows and any other updates
  • I tried manually installing the drivers for the Razer Kiyo

    • I failed to do so as the installation page said that the Razer Kiyo needed to be plugged in to my PC to do so. (It was plugged in)

  • Tried nearly everything and updated every driver in the device manager

  • Turned off Wi-Fi to see if maybe it was blocking the connection
  • Turned off my Anti-Virus/Firewall in case that was blocking connection as well
  • Called Razer Support (very nice, but not much help)

    • Didn't help me realize anything I didn't know

  • Called Microsoft to see what their thoughts were

    • Re-installed Windows on my computer
    • Had their experts take control of my computer, and try to manually fix it

  • Re-installed all Razer apps such as synapse 3 and cortex on my PC

That was everything I have tried in the last 48 hours, but nothing seemed to do the trick. Any suggestions? I'm desperate! Thank you for the help in advance!
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2 Replies

  • 1 reply
  • September 9, 2020
I just ordered one, so I hope I don't have any such problems.

The "reinstall Windows" gambit is ridiculous - Microsoft is never any help. You shouldn't need to reinstall an entire OS just to get a simple webcam device working...

- Tim

  • Author
  • 1 reply
  • September 10, 2020
tbessie
I just ordered one, so I hope I don't have any such problems.

The "reinstall Windows" gambit is ridiculous - Microsoft is never any help. You shouldn't need to reinstall an entire OS just to get a simple webcam device working...

- Tim

I know it didn't make sense, but I listened to them because just in case. It's still not working though I don't know what to do lol

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