Razer Kiyo Not Working | Razer Insider
Skip to main content

Razer Kiyo Not Working

  • October 5, 2021
  • 1 reply
  • 38 views
M
So recently I bought a Razer Kiyo from a Walmart store. When I got home I had the BEST unboxing experience (Just wanted to put that in there) but when I plugged in the Kiyo into my desktop, it didn't work. Razer Synapse detected it, but I couldn't preview the camera. I was stuck on a screen that said my camera settings and Razer Synapse settings were different and I had two buttons I could press, one said to stick with Razer Synapse settings, or go with the camera settings, but none of the buttons did anything. So I opened up my laptop, plugged in the Kiyo, and it worked perfectly. PC specs Intel Core i5 2nd gen AMD Radeon HD 5450 16 GB Memory 2 TB hard drive space Laptop specs Intel Core i5 3rd gen Intel HD Graphics 12 GB memory 250 GB hard drive space
This topic has been closed for replies.

1 Reply

R
Were there any changes applied to your system/device before the issue? Do you mind sending me the serial number and a screenshot of how Kiyo appears on the Device Manager via PM? I can use those to verify its model and see things from your perspective. Save it via Google Drive, then paste the shareable link to your message. Let's continue from there. I'll lock this thread now.
CookiesCookie settingsAccessibility statement