Razer Kiyo Stopped working after turn ring light on | Razer Insider
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Razer Kiyo Stopped working after turn ring light on

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XinRui

Mine is experiencing the same. Using it for the last 1 year only. 

K

Having the exact same issue. Updated the latest firmware, but it didn’t fix it.  Has anyone found a resolution? @Razer.Zionzedd 

D

Same thing happened to me a day ago. I was in a video conference when it just stop working. The light that signals the camera is on started flickering and the buzzing sound start coming from the camera.

 

I’ve tried many times to make it work again but it just comes to that flickering and buzzing state.

 

I tried registering the Product in RazerID but the Product No is not even valid with their expected length missing a whole section of the Product No required.

 

It’s has been so frustrated to get a hold of any Support or Warranty claim.

 

It’s crazy to think that Razer is selling this hardware defective devices and not making good for them when people claim remuneration. 

 

No wonder why they have heavily discounted their WebCams right now: https://www.razer.com/store/content-creation

I was about to purchase another one given the price, but I was lucky to stumble upon this thread before buying a defective device that Razer won’t even stand by nor support.

 

R

Happened to me a few days earlier too. Mine is only 11 months but it’s already broke.
I’ll try to claim warranty but if it doesn’t work I’ll try GuppieGreenzoneaero241’s solution

 

MirandaC

Agree with this whole thread. Very disappointed. Exact same issue 6 months after warranty expired. Went back and forth with them for over a week (including spending an hour on the phone with them), only for them to tell me it was out of warranty (which I already knew and stated as much when I first called) and offer me 10$ off my next purchase if I subscribed to their newsletter. Absurd. Have been a loyal customer for several years and have multiple Razer products.

DR4G0NH34R7

Same thing happened today to me.

Ordered a soldering iron, gonna try shorting F1. Will keep you updated as to whether it worked for me or not.

Shorted F1 and now the camera works again. Thank you for the tip, @GuppieGreenzoneaero241.

 

Hello,

 

This afteroon, I opened Razer Synapse. My KIYO was runing OK. I tried it for the settings in google meet before a meeting, all was OK.

Just before my meeting, synapse update automatically. Then, I opened google meet again for the meeting, and from that point, camera flash and work 1/2 second, then turned off itself. The caml is no more recognised by synapse nor google meet.

I updated the firmware, and now it’s worst!!

No more circle light, just the small led flickerring with a “electricity bug sound”

 

Please Help! How to DOWNGRADE FIRMWARE?

 

Thank you

Downgrading won’t help you, it’s a hardware problem.

SHELLVividRedpoly457

So my Razor Kyro Camera which I have had for over a year and really like started doing the same thing...Flicking, buzzing, etc. Did updates nothing. So, I followed the instructions from GuppieGreenzoneaero241’ however I don't have a soldering gun, so I simply firmly pushed the F1 transistor on both sides and the middle. Pretty skeptical that it would not work, I put it back together and what, so you know, it lit up like a charm and is working normally. 

I do agree that a web camera should last more than a year and I was 2 steps in going to a Logitech, but I like the light ring on this camera and have overall been pleased.  So we see how long it last from here. Hope this helps someone. 

thinkDeepChestnutbay484

I have the same issue. By the looks of things razer is not gonna help. I dont really know what I can do. 

I

I’m glad I found this thread, even though realizing it’s a hardware issue sucks 😅 This exact thing happened to me a week ago. Working fine for 13 months then during a meeting last week the camera turned off, the ring light suddenly started to flicker and there was a buzzing sound. Haven't been able to get it to work since. Every time I try the light flickers on once but the camera never connects.If i try to access it through Synapse it does the same and then says that it’s being used by another device (it’s not). Tried on a different computer with the same results.

GuppieGreenzoneaero241
Userlevel 1

The same issue here since today. It has worked fine until now. Have had it for about a year. I am on a Mac with Ventura 13.4.1. Since there seem to be quite a few people experiencing this, Razer should investigate and come with a probable cause and soution.

 

R

Happened to me a few days earlier too. Mine is only 11 months but it’s already broke.
I’ll try to claim warranty but if it doesn’t work, I’ll try GuppieGreenzoneaero241’s solution.

 

I couldn’t claim and get it replaced. They said they’re out of stock.
So, I took it back and try this and it works!

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