Hello! I have a problem with THX spatial in synapse, for some reasons it crashes. It usually happens when i quit from some heavy applications like games (Battlefield 5, Civ 6 for example) or even if i quit streamlabs obs. The sound continues to work in THX mode but i am not able to switch anything to stereo and even the physical button stops to switch it, though reacting on switch on/off. I tried everything....I have reinstalled synapse, deleted all drivers and folders (even hidden) from pc and everything connected to razer - this didnt help. I changed the headset to another one in shop, and same problem occured. I decided to reinstal windows, made it fully, like nothing on my pc left. Installed everything needed and game to test (Civ 6) and crash happened again.... I reinstaled windows again and same thing happened again.

The thing with this problem also that it might work well during a week and then crash, or crash every time i launch something... Only reboot helps to solve problem.

Uploading screenshots of problem aswell, maybe someone knows how to solve it?

Thanks!



Edit:



What i have done aswell: updated everything i could - chipset, motherboard audiodrivers and even BIOS - nothing helped. Crash logs from MSInfo gives the following info:

18.02.2020 21:07 Application Error



Имя сбойного приложения: THXService.exe, версия: 1.0.0.1, метка времени: 0x5d81b8c9

Имя сбойного модуля: ntdll.dll, версия: 10.0.18362.657, метка времени: 0x64d10ee0

Код исключения: 0xc0000374

Смещение ошибки: 0x00000000000f92a9

Идентификатор сбойного процесса: 0x1120 Время запуска сбойного приложения: 0x01d5e67e10560f53

Путь сбойного приложения: C:\\Program Files (x86)\\Razer\\THXService\\Drivers\\x64\\THXService.exe

Путь сбойного модуля: C:\\WINDOWS\\SYSTEM32\\ntdll.dll

Идентификатор отчета: 91a7ec30-c808-4a5e-bbe2-d94278652335

Полное имя сбойного пакета:

Код приложения, связанного со сбойным пакетом:



I dont what i left to do honestly...nothing helped

All drivers are OK in device manager.

I have reinstalled windows 2 times, synapse and the drivers of THX spatial sound too, pls help me.

Also have a video of crash moment itself

Plus i made windows file scan and repair and it said everything was ok....