Razer mamba 2016 chroma wireless doesn't track after lifting up and down | Razer Insider
Skip to main content

Hello, I have the Mamba 16000 dpi chroma wireless. Serial number: PM1742136703676, produce number: 

RZ01-01360100-R3G1.

Every time I lift the mouse up and then back on the mat, it stops tracking for some seconds. If I slide my finger over the sensor, it seems to track, but if I use another surface (like a cleaning cloth) it doesn’t track as well.
I have the razer mantiror mat. 
So far I tried:
 - Uninstalling and reinstalling synapse (2.0 for legacy devices) with 3.0 installed and uninstalled.
 - Running the calibration and setting the distance to maximum.
 - Carefully cleaning the sensor.
 - Trying to update the firmware, but here I encounter a problem…

When I try to manually update the firmware, it asks me to plug the USB dongle to the PC. I do it, windows recognize it, I can move the mouse normally, but the app doesn’t recognize it and does nothing. Maybe it’s the wrong model? Is it the correct way to update the firmware?

Thanks,

M.

Be the first to reply!

Reply