Razer Mouse Pro Dock with Basilisk v3 Pro Windows Boot Issue | Razer Insider
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I recently purchased the Razer Basilisk v3 Pro and the Mouse Dock Pro. I'm having issues with the dock when booting into Windows the dock stops working my mouse is not detected even if I turn off the mouse and on again.



The only way I can make the dock work is to unplug the dock and plug it back in. I have to do this every time I boot my PC.



I also get the issue when my PC goes to sleep. When waking the PC I get the same problem.



I have updated the firmware of the mouse and dock. But, this has no effect. I have also repaired Synapse and have done a clean install.



Does anyone else have this issue on Windows 11?

Still doesn't explain why it would work, but I will give it a go anyway. 

 

Any chance this actually worked for you?  I don’t feel like changing motherboard settings off from random forum comments.

MSI Fast Boot really works, because it disables the “check” of USB devices when turned on. The only problem is that to get into the BIOS again you will need to be from under Windows. The del key will not work in this case (with MSI Fast boot enabled). Any manipulations that are described here on the forum do not work or work but crookedly.

Still doesn't explain why it would work, but I will give it a go anyway. 

 

Any chance this actually worked for you?  I don’t feel like changing motherboard settings off from random forum comments.

Nope didn't work, didn't really think it would when I read up on it.   The mouse dock pro is just a paperweight now.  It's been swapped once. Razer won't acknowledge it's a driver problem (the dock shows on device manager as a non working usb device on multiple computers).  Junk product, junk support! 

I have mine plugged into a USB brick so I can charge my mouse when the computer is off.  I am guessing there will never be a fix for MSI motherboards.

Does yours do this in Device Manager when you connect it?  Seems to only happen from a hard boot, if the PC is already on when connecting the dock it is recognised and works. 

 

I tried all the various things and still run into the issue where I have to unplug and plug back in the Dock Pro usb cable for it to work correctly on boot.

Reinstalled drivers, All the Fast boot things are off etc.

@NuggetsMT07 That is how it shows up when you need to unplug and plug it back in for the issue.

The clean install to Synapse 4 fixed this issue for me.  All other solutions didn’t work or caused other undesirable system behavior.  Save yourself some time and follow the guy’s advice on page 4 of this thread and ignore all other suggestions in this thread.  Don’t forget to run the Razer driver cleaner from the elevated command prompt.

They finally solved the issue with the November 2024 firmware!!
everything remains the same. When loading Windows 11 it does not detect the dock pro. it really is a paperweight jajajaja

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