Razer Naga Pro, wireless is disconnecting | Razer Insider
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Anyone has any idea why my Razer Naga Pro is constantly connecting and disconnecting in wireless mode? It started about two months since I've purchased it. You can check attached video on how this looks like. I did factory reset on profiles, updated firmware and synapse to latest. On cord, everything works fine. I've also tested it on another PC and the same wireless issue is present.



https://drive.google.com/file/d/1tOLq-RJ4zFq1vvKB6IsmxN_6Rajr4k3-/view?usp=sharing
raawe
Anyone has any idea why my Razer Naga Pro is constantly connecting and disconnecting in wireless mode? It started about two months since I've purchased it. You can check attached video on how this looks like. I did factory reset on profiles, updated firmware and synapse to latest. On cord, everything works fine. I've also tested it on another PC and the same wireless issue is present.



https://drive.google.com/file/d/1tOLq-RJ4zFq1vvKB6IsmxN_6Rajr4k3-/view?usp=sharing




Did you try running the Razer Mouse Pairing Utility from this link? Are you also experiencing a WiFi interruption while using the Razer Naga Pro? The wireless mouse uses channels to transmit data and could interfere with your 2.4 GHz wireless connection. Try changing your WiFi connection's channel, use 5 GHz or connect your computer via Ethernet cable to your model to isolate the issue.
Razer.Speedcr0ss
Did you try running the Razer Mouse Pairing Utility from this link? Are you also experiencing a WiFi interruption while using the Razer Naga Pro? The wireless mouse uses channels to transmit data and could interfere with your 2.4 GHz wireless connection. Try changing your WiFi connection's channel, use 5 GHz or connect your computer via Ethernet cable to your model to isolate the issue.




Hi there, I've tried pairing utility and my PC is on Ethernet, but I do have both 5 and 2.4ghz Wi-Fi up that I've disabled temporarily, as well as my Wi-Fi keyboard, but the issue is still there. I don't think it's related to Wi-Fi only because Bluetooth connection is also exhibiting identical issue.
Razer.Speedcr0ss
Did you try running the Razer Mouse Pairing Utility from this link? Are you also experiencing a WiFi interruption while using the Razer Naga Pro? The wireless mouse uses channels to transmit data and could interfere with your 2.4 GHz wireless connection. Try changing your WiFi connection's channel, use 5 GHz or connect your computer via Ethernet cable to your model to isolate the issue.


I purchased the Naga Pro 4 months ago and only just started having the same problem as user raawe within the last 24 hours and have not been able to find a solution
Godded01
I purchased the Naga Pro 4 months ago and only just started having the same problem as user raawe within the last 24 hours and have not been able to find a solution




Hey, my temporary solution, until Razer support answers my ticket, is to have it connected via USB. Works fine that way, so I can at least use it since I don't have a replacement mouse.
raawe
Hey, my temporary solution, until Razer support answers my ticket, is to have it connected via USB. Works fine that way, so I can at least use it since I don't have a replacement mouse.




Thanks for sharing it with Godded01. Can you send me the case number via PM so I can check your contact history/updates?



Hi Godded01! Did you also try the pairing utility link that I've posted above? Ensure that your Razer Naga Pro's firmware is up to date by downloading it from the support page. Otherwise, you can submit a case to our support team via this link.
Hello, I seem to get the same problem. Since yesterday my mouse just keep disconnecting if stop moving and stuttering every 3sec if moving. I cant connect it via blutooth but its working with usb cable. Does anyone find a solution?
classicMediumOrchid259
Hello, I seem to get the same problem. Since yesterday my mouse just keep disconnecting if stop moving and stuttering every 3sec if moving. I cant connect it via blutooth but its working with usb cable. Does anyone find a solution?




I returned my to the store and got it RMA-d. Got a new unit. It did stutter a couple of times, but connection seems normal for now.
raawe
I returned my to the store and got it RMA-d. Got a new unit. It did stutter a couple of times, but connection seems normal for now.


ok thanks, I juste realize I was still on warranty, ill try to do the same but I was wondering if juste changing the 2.4 dongle would help



Edit: I contacted Razer, it seems to be a problem with the dongle, they will replace the unit!
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