Razer Nari disconnecting and reconnecting randomly | Razer Insider

Razer Nari disconnecting and reconnecting randomly

  • 1 February 2020
  • 3 replies
  • 1 view

Had it about 4 months and was doing great until recently (last week or so) it will randomly disconnect and reconnect, aswell as have transmission issues(?) as in static and random skips followed by the disconnects. i have never used it while charging and havent overcharged it to my knowledge, the only new thing is i moved recently and it was shortly after the move that this started (it was not damaged in the move, smooth ride here in my car in its box)

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3 Replies

Userlevel 6
Hi there! Have you tried connecting the dongle to another PC or port to see if the issue persists? Also, have you tried reinstalling the headset's drivers?
i have tired both yes, im unsure if its the hardware and need a new one (i have warenty at bestbuy for it)
Userlevel 6
Thanks for the reply. Please PM me the serial number of your Nari. I'll assist you from there.