Razer Nari Ultimate Dongle Replacement | Razer Insider

Razer Nari Ultimate Dongle Replacement


Userlevel 3
I have had this headset for at least 2 years, It's worked fantastically the entire time right up until a few days ago when it stopped connecting. headset works fine with the cable connection, I've tried to use the various utilities to fix it and none them of worked so i went to look for a new dongle online and could find nothing, then i saw other posts of people with the same problem. Can anyone help with solving this issue.

124 Replies

Userlevel 3

Hey folks, I’ve been dealing with the same problem for months now. This is definitely some lawsuit level stuff that has to be addressed. Are there any youtubers here that can blow this up?

Userlevel 1

Hey folks, I’ve been dealing with the same problem for months now. This is definitely some lawsuit level stuff that has to be addressed. Are there any youtubers here that can blow this up?

Nope but we’re now at 10932 views on that thread :D

Hi Guys, 2weeks ago i got the same problem. My dongle connects to my pc as a other name then razer. 2seconds after its disconnects itself.

cant believe this type of problems with a 200 dollar plus headset

I entered the forum hoping to find a solution since I tried everything, without success. How sad that Razer does not deign to solve this problem, these headphones are really expensive for the company to simply ignore you.

I have the same problem since two months. I tought it was a driver problem or something similar but I found this thread and… I can’t believe what I am reading. Shit!!!!

Hey guys got another case with me. In November il will be  two years of ownership but I'm not there yet and Razer says this headset is no longer warrantied. I ran the dongle pairing tool and I get multiple disconnects from the dongle mid update. Clearly a software update ruined the dongle and they don't want to do anything to replace it. This is ridiculous!!!

Same with me, my Razer nari ultimate stopped conecting with the dongle!!!!

Userlevel 1

Hello @Razer.Zionzedd  do you think that considering the amplor of the issue and the number of people impacted and looking forward to getting a new dongle and the only available ones are scalpers on Alibaba it would be interesting to get some reaction from Razer ? Other than wait and pray and hope we refill the stock on the website ? (Which, unless there is a comitment to it is unlikely as the Nari Ultimate is discontinued).

Thanks a lot !

Userlevel 1

It seems like you're experiencing issues with your wireless headset and its connection to the dongle. Here are some steps you can take to troubleshoot and potentially resolve the problem:

...

he problem. They may release a fix or provide guidance for resolving the issue if it's affecting multiple users.

Remember to keep your software, drivers, and firmware up to date to prevent future connectivity issues.

Hey, you probably want to read the thread before randomly answering. Cheers

I have had this headset for at least 2 years, It's worked fantastically the entire time right up until a few days ago when it stopped connecting. headset works fine with the cable connection, I've tried to use the various utilities to fix it and none them of worked so i went to look for a new dongle online and could find nothing, then i saw other posts of people with the same problem. Can anyone help with solving this issue.

Hello good morning 

hey my man, i think you got the wrong thread 

Userlevel 1

Hey guys, this happened to me too. Support wants to have useless correspondence in PM and not solve the problem. Although the solution is already found, it is a NEW DONGLE, for example on aliexpress it costs something around 40$. I've been reading a lot of posts in different threads for the last week and this is what comes out. Almost all headphones work well for about 2 years and suddenly die. It's very similar to programmed death. What I suggest, get together somewhere in discord and think about a collective lawsuit.

Please share the discord channel thanks

Hey guys, this happened to me too. Support wants to have useless correspondence in PM and not solve the problem. Although the solution is already found, it is a NEW DONGLE, for example on aliexpress it costs something around 40$. I've been reading a lot of posts in different threads for the last week and this is what comes out. Almost all headphones work well for about 2 years and suddenly die. It's very similar to programmed death. What I suggest, get together somewhere in discord and think about a collective lawsuit.

@The3D  I’m interested. It really doesn’t look like random incident

I would never have expected that razer treats its customers like a fools (at least I feel like a fool because I have paid for this 200$...) 

my dongle died exactly after 2 years too.

Unfortunately I don’t believe that collective lawsuit will realy help us. From the other hand can more people say does the dongle from Aliexpress works? Thanks and Greetings

Oh guys, I totally feel your pain! Dealing with the same issue recently, and guess what? The darn USB dongle decides to go kaput right after my headset's two-year warranty expires. It's like they planned it or something to make us all look like fools. No wonder they pulled the plug on this headset!

And if that wasn't enough, when I reached out to customer support (which is basically nonexistent here in Brazil), they had the nerve to tell me to ask the store where I bought it to send me a new one, haha. After that, they said they'd get back to me in a few days, but it's been over a month now, and it looks like I'm stuck with a busted dongle.

Seriously, this is such a letdown. Planned obsolescence at its finest, and their support is a joke. Can't believe they left us hanging like this. Frustrating doesn't even cover it!

Alas, mine just bit the dust just after 2 years as well. It was the Lucio Nari and I absolutely adore it (I love the chat/game balance). Guess I’ll go find the aftermarket piece since Razer doesn’t want to support their products. I own a Blade as well (just purchased in June). Second guessing that now. 😕

Same issue here after more or less 2 years of use… tried recovery tools but now PC doesn’t even recognize the dongle… this is no cheap headset :( 

Hey guys, this happened to me too. Support wants to have useless correspondence in PM and not solve the problem. Although the solution is already found, it is a NEW DONGLE, for example on aliexpress it costs something around 40$. I've been reading a lot of posts in different threads for the last week and this is what comes out. Almost all headphones work well for about 2 years and suddenly die. It's very similar to programmed death. What I suggest, get together somewhere in discord and think about a collective lawsuit.

I have an identical problem and I am very much in favor of filing a joint lawsuit, because something like this pisses me off, even if it had been 5 years, I would understand, but not after 2-3 years of trouble-free use.

j’ai eux 2 casque razer nari ultimate et les deux casques ont eux le même problème, pas moyen de racheter un dongle wifi et de profiter de mon casque, je déconseille RAZER pour l’audio plus jamais je serai client chez eux et je ferai passé l’information a tout les gens de mon entourage 

 

My Razer Nari Ultimate is almost a year, but just got disconnected and stops working yesterday. Tried to look for some troubleshooting from YT. And Found this RazerNariUltimatePairingUtility tuts. but it seems still don’t work.. My dongle couldn’t even work properly. Having a hard time to pair since it wont work from the time i plugged it in the usb ports.. Are there any answers for the problem or any store that could replace the dongle.? DANG!! the headset is a no joke for its price, hope razer can possibly help me with this. I love Razer Products :(  Pls. don't make me to start to hate it.. :/

I am full of rage with this problem

I would love for Razer to see the number of Razer devices connected to my Razer Synapse, today Razer loses a big customer and Logitech gains one.

 

 

Userlevel 1

THe saddest part is that even if we were to fix the dongle the headset is now garbage due to the changes to the THX thing...

O mesmo aconteceu com o meu Razer Ultimate Nari, aproximadamente 2 anos e 1 mês de uso. Tente usar ferramentas de recuperação e nem sempre.

The same thing happened with my Razer Ultimate Nari, approximately 2 years and 1 month of use. Try to use recovery tools and not always.

Might as well add my experience to the ever growing list of disconnection and reconnection issues. I’m less than 3 ft from the dongle with a clear line of site. There’s no reason for it other than they may be built to fail.

I used to be able to walk all over my house wearing the headphones with minimal issues. Now I cant turn my head to the left at my desk. 

Keeping an eye on this thread and Razer news to see if a lawsuit is ever filed. Be better Razer. 

Userlevel 1

I suggest everyone opening up a BBB case about this issue this got my issue resolved sent me a whole unit. The issue is the contacts become worn internally sometimes very light pressure will allow it to connect. If we get enough BBB cases we can easily start a class action lawsuits but we need to band together please also let’s get influencers such as jaystwocentz and LMG and gamers nexsus who really care for the community. But we have to act not just talk l. 

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