razer nari ultimate wireless 7.1 surround dongle is dead | Razer Insider
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razer nari ultimate wireless 7.1 surround dongle is dead

  • 17 April 2024
  • 1 reply
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Purchased this unit for use with my Windows 10 PC in May of 2022. Working great until a week ago. No response from the USB dongle so I am forced to use the headset as wired which is not ideal. Steps I have taken to correct the issue:

-Uninstalled / Reinstalled razer synapse software

-Nari firmware updater

-Razer Nari Pairing utility

-Nari Dongle Recovery tool

 

All unsuccessful.  Dongle is not responsive to the paring utility and is not detected by the recovery tool

 

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Best answer by connectpulseJasper985 27 April 2024, 21:57

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No replacement part available and obviously no support to be found on the “support forum”. Never again Razer, never again.

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