Purchased this unit for use with my Windows 10 PC in May of 2022. Working great until a week ago. No response from the USB dongle so I am forced to use the headset as wired which is not ideal. Steps I have taken to correct the issue:
-Uninstalled / Reinstalled razer synapse software
-Nari firmware updater
-Razer Nari Pairing utility
-Nari Dongle Recovery tool
All unsuccessful. Dongle is not responsive to the paring utility and is not detected by the recovery tool
No replacement part available and obviously no support to be found on the “support forum”. Never again Razer, never again.
Same senario, all same troubleshooting steps. Pairs for a moment, and its like my PC lost all recollection of the device entirely
Hi everybody, sorry for being late to the party….
I had similar problem with my Nari Ultimate, not a complete blackout, the headset was working for a year and a half, then a few months ago it started - working for the first 5 mins after power on, and then intermittent disconnects, cracking sounds and finally disconnects. I figured out that it’s not a software problem because of it was doing the same when connected to PS5.
A couple of months ago I saw “Nari Ultimate dongle” on Aliexpress, bought it out of despeeration (Nari Ultimate is the only headset I can use, somehow either Blackshark or Kraken ear cups are too small for me - have both of them somewhere in the loft...), connected the new dongle using something like “Nari Dongle Connection Utility” from Razer Support, and don’t have any problems for a month, everything working without any problems.
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