I have had the Ripsaw HD for a while and latley I cannot use it at all when streaming or recording, no matter the program or usb port used, it either freezes or shows nothing at all. Have gone through at lot of troubleshooting with Streamlabs and we have found that the Ripsaw is the issue. I keep it in a well vented area, the room it is in is not hot, at all. But the Ripsaw feel warm, idk what would be too hot for it but even if i let it reset, within a few moments of streaming or recording we come back to square one. The video freezes or i get a blank screen.
I am out of warrenty so if anyone can help that would be amazing.
Looking for answer for this, too, as well as a post from 2 months ago. It’s like they’ve all collectively died and Razer is just ignoring us.
Maybe this can help you guys, first card died after two years and month, out of warranty. And I was writing support before that happened because of glitches and answers was helpful, but I never fixed real issue, what caused death of card some months after. And I bought second unit. And again it starts glitching out randomly. But for my luck I am now using linux, so I could debug some of failures. And that points to board power delivery. Sometimes card gets overload issues, when it’s pulling abnormal amount of amperes from USB hub and starts reconnecting randomly. In windows it’s masked by the way, how it’s work. Most of time it will work till dies, so my suggestion is to replace USB cable/card to different brand (sarcasm). They need to review quality control.
I basically landed on that exact same solution; because it would occasionally work, but when I tried to use the passthrough it would stop working, apparently the Ripsaw uses more amperage than some of their competitors comparable devices. Eh.
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