Razer Synapse cannot configure Kraken Pro v2 error | Razer Insider
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So it starts like this, I open Synapse 2 and it works fine but when I select my headset that error message pops up and Synapse turns black. When I fully delete Synapse 2 and install it back it works fine but after I restart my PC it messes up once again.



Note: I've contacted support many times with no solution provided if a staff member sees this please contact me this is a very irritating issue.
Just to make sure that we're on the same page, does your headset have a 3.5mm jack or a USB for the connector?
Razer.Caziel
Just to make sure that we're on the same page, does your headset have a 3.5mm jack or a USB for the connector?


USB connector
carlito03
USB connector


Please send me the serial number of your headset via PM so I can look into model-specific fixes.