Hello Razer Community!
I got my headset and tried to install synapse v3 but it doesn't Detect my headset, I tried many things... I updated my driver / reinstalled / also tried version 2 / v3 beta / I watched many youtube videos but nothing works. I dont know how to fix this we cant use razer synapse with blackshark v2x ?
Best answer by FiszPL
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Since none of the above helped me, and I tried a lot of things, I reinstalled Windows and the program works. Тhank you for your help
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Looks like app bug that trying connect to some local(?) non existent page.
I’d uninstall 7.1 Surround app, then use this tool to remove any leftovers: https://rzr.to/Tf53xj then restart PC. After PC restart download & install 7.1 Surround again (as administrator).
Btw. Is there any chance that antivirus or firewall is blocking the app?
when I write in Windows run rzappengine.exe (from C:\Program Files\Razer\RzAppEngine). It will be like this
in the task manager, in the processes, the application is started, but it does not turn on.
I tried to reinstall the application, to kill the processes in the task manager, to run the program as an administrator, but it didn't work
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after installation the surround application does not start
Any errors? Or any logs in windows event viewer?
after installation the surround application does not start
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is there any way to activate surround sound 7.1?
Yes, you can request a Code here: https://mysupport.razer.com/app/answers/detail/a_id/6052/~/7.1-surround-sound-activation-support
But overall it should have scratch card inside box.
is there any way to activate surround sound 7.1?
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3.5mm mini-jack version
Then it’s not synapse compatible.
Only USB headsets are synapse compatible.
3.5mm mini-jack version
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3.5mm mini-jack version or USB version?
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