Razer Synapse new update broke Razer Blade 15 | Razer Insider

Razer Synapse new update broke Razer Blade 15

AntiqueWhiteboxpoly980
Userlevel 2

Razer new update 3.8.531.52615 made the Razer Blade 15 has an error where the system is not receiving adequate power to enable high performance mode even though the laptop still works fine.

Gpu still kick in when gaming and the laptop still receving power, charging fine (using orignal power supple) so right now it just a false error that lock you out of choosing performance mode for no reason.

I also reinstalled window and when it first boot up, razer synapse was working fine, no error. But after it is updated, the error came back

65 Replies

A
Userlevel 1

Incredible update, 10/10 would update again

 

 

Where’s my standing ovation at work when I push a garbage release tag for my clients to update?!

olpajmistrz
Userlevel 1

Hi AntiqueWhiteboxpoly980 and YA111! Are you connected to a VPN? Try connecting to another internet connection and see if the issue persists. If you have AVG or Avira, please update or uninstall them and check for any progress. Otherwise, uninstall all Razer-related files through the Razer Driver Clean-up tool: https://rzr.to/Tf53xj. Once done, restart your PC, and install all supplemental updates from Windows and Synapse 3.0. Let me know how it went.

OK, so I did everything as instructed. I uninstalled Synapse through Windows, I ran the clean-up tool you provided, restarted the PC and reinstalled Synapse. Now the issue persists and my Mamba stopped working at all. It is on, USB power works, however the cursor won’t move, as if Windows didn’t recognize the mouse at all. Thanks, now I can’t even use my mouse!

AntiqueWhiteboxpoly980
Userlevel 2

@YA111 @olpajmistrz man, thats suck. Everything was working fine until they rolled out an update with no improvement. Even worst that it break stuff that is already there. Talking to the support, they don’t understand that it is not the hardware or even synpase fault but it is just the new update. There is not even an update to roll back to previous version of the software.

FF_KINGGGGG

I am also now experiencing the same issue with the latest update. I downloaded a battery info viewer to try and find out what's wrong. The app told me the charging rate is at 44.749 watts. Shouldn't that figure be close to 180 watts?

  

YA111
Userlevel 1

Hello, everyone! I managed to fix this issue by installing “IObit uninstaller” and completely uninstalling, there is something that the normal Windows uninstaller doesn’t do that IObit uninstaller does. Anyways, it completely removes it. After uninstalling Razer go to the Razer website to reinstall the application and all of your profiles will return from the cloud save. If you are unable to see them even after reinstalling it, with the Razer application opened click on “Studio” You will now be in “Chroma Studio” there you will see a down arrow and by clicking it a menu will appear with all of your profiles.

I hope this has resolved anyone experiencing these issues with this recent update!

olpajmistrz
Userlevel 1

Great update! Now I am experiencing the same problems as @YA111 mentioned with my Razer Ornata Chroma V2 and my Razer Mamba Wireless. These updates never change anything for the better (at least on the surface level), and now you expect me to spend time reinstalling my antivirus? Come on!

Necronomiconhunter

Same problem with… “The system is not receiving adequate power to enable high performance modes” after updating. Razer Blade 15 2020 model.

YA111
Userlevel 1

I am also now experiencing this same issue with the latest update all of my Razer products now are showing 0% on two wireless devices and profiles are no longer working, some wired products are just showing zero values and unable load properly.
 

JayGatsby97

It's is bios update mate. A lot of people in reddit talking about that. Test it out and let us know please if it's true. 

I looked at that post you linked, it’s fromn Oct 2022. I keep my machine up to date and this happened sometime on Tuesday/Wednesday this week for me. No bios/vbios updates applied. Plus the system restore & re-update fixed my problem. I think it’s probably a software/settings issue related to Synapse.

Something to note is that before the restore, I uninstalled Synapse, and proceded to delete everything razer on my system (program files, program files(x86), program data, %appdata% and %localappdata%.

Got ya. I just got used one 17 2022 and updated all at once after windows reset. The issue appeared right away. So I don't know if it's worth it to reset windows again. But definately will set up system restore to be able to roll back stuff like you are. 

System restore can be a life saver, but also affects so many other things (I have to re-install .net framework plus a bunch of other visual studio plugins in order to get a couple of projects compiling again). Tbh I think I just got lucky. The Synapse uninstall procedure is something suggested by Razer support though. My laptop is a 2 yr old blade 15 base (late 2020 UK layout) 10750h + 1660ti. I’ve added 64GB memory recently and it has 2 after market 1TB gen3 nvme drives. I run it with an external display which drops the power draw on the brick by up to ~50w (according to my power monitor plug anyway).

With System restore, make sure you name your working restore point, I was not expecting my restore points to be so few when I had 5% of a TB drive allocated for them. I’ve now allocated 20% but I’ll probably drop it again once I’m comfortable with the next bunch of major windows updates. I’m not sure but I think manual restore points are not removed automatically, time will tell heh.

In case you’re not aware, you can request the windows installation media download from Razor via support. In case you need a fresh install.

I try your method for system restore on my laptop, and somehow it actually fix Synapse (it reinstalled the old version & not the current one). The software didn’t hard lock the performance to Balanced Only, so I guess system restore is the “current fix” right now for the broken Synapse update. As User 4t0m1c4 suggested, make sure to create a back up safe of any important things on your device (including any system tweaks you make to your device). Since the system restore will reset your laptop to it original state, it’ll most likely delete any third-party software that wasn’t included with your device. 

Note: Me and User 4t0m1c4 have the same kind of laptop model, so I’m not sure if the system restore will fix the Synapse issue with other Razer model (both old gen and new gen)

YA111
Userlevel 1

Great update! Now I am experiencing the same problems as @YA111 mentioned with my Razer Ornata Chroma V2 and my Razer Mamba Wireless. These updates never change anything for the better (at least on the surface level), and now you expect me to spend time reinstalling my antivirus? Come on!

Exactly and how would reinstalling an antivirus resolve this issue? Quite confused at that. 

olpajmistrz
Userlevel 1

After wasting nearly my whole afternoon yesterday on trying to fix this, I got Synapse to detect my Razer Mamba Wireless. Still no sign of the Ornata Chroma though. At least it works as a generic USB keyboard...

G

Hi AntiqueWhiteboxpoly980 and YA111! Are you connected to a VPN? Try connecting to another internet connection and see if the issue persists. If you have AVG or Avira, please update or uninstall them and check for any progress. Otherwise, uninstall all Razer-related files through the Razer Driver Clean-up tool: https://rzr.to/Tf53xj. Once done, restart your PC, and install all supplemental updates from Windows and Synapse 3.0. Let me know how it went.

The worst part is that these are cloud-based apps and if you just made a fresh reset for your system you will be locked with this “update” or living without Synapse with a blinking keyboard if you don’t want to switch it off completely. 

Please give us the ability to roll back or fix the software!!!

YA111
Userlevel 1

I did do a bit of searching yesterday and figured it out.

A
Userlevel 1

Hello, everyone! I managed to fix this issue by installing “IObit uninstaller” and completely uninstalling, there is something that the normal Windows uninstaller doesn’t do that IObit uninstaller does. Anyways, it completely removes it. After uninstalling Razer go to the Razer website to reinstall the application and all of your profiles will return from the cloud save. If you are unable to see them even after reinstalling it, with the Razer application opened click on “Studio” You will now be in “Chroma Studio” there you will see a down arrow and by clicking it a menu will appear with all of your profiles.

I hope this has resolved anyone experiencing these issues with this recent update!

Thanks, this worked perfectly! (My last post got automod because I had a bad word in it haha).

YA111
Userlevel 1

So glad that it worked!
You’re welcome! Hahaha.

D

If it’s the insufficient power issue, it’s very very unlikely that it was caused by anything you did. Water on it would probably effect the keyboard, or speakers, etc. I’ve been there before!

 

I’m in the same boat, insufficient power. Started popping up after the update. I didn’t think much of it at first, because I can still game with no change in performance. But today I tried to discord voice chat WHILE gaming, and it won’t do both sound sources. It’s the game if the game is running, no audio from discord. They can hear me. Quit the game, sound comes back.

 

So I started digging, came across this thread, and saw that I can’t enable gaming performance mode, red quip at the bottom saying not enough power. I’m running the same, OEM charger I’ve always had, came with the laptop. If I unplug the charger, I can change plugged in to game mode. But as soon as I plug the charger back in… Goes to Balanced.

 

I’m really hoping they roll something out to fix this soon. None of the solutions on here have fixed it for me, including uninstall, drivers cleaner, then ADDITIONAL cleaners like, say, CCleaner removing registry values. Even getting rid of all traces of Razer software, on reinstall, insufficient power.

 

Please fix ASAP

4

Also checking battery report is option instead of opening device if you feel unsure about it. Command prompt with “powercfg /batteryreport” command and check HTML-report will give indication of battery wear in most case. Mine seems to be currently roughly 60/62Wh level but seen on other brands where report is healthy and all diagnostics seem to report healthy too and even visual inspection does now show any swelling and computer dies or drops 30-40 percentage battery almost instantly on some cases.

Battery wear on that report also does not always mean swelling but on smaller and more power using and heat producing models battery is unfortunately cooking in most cases with swelling effect. Got some tips from friend on CPU turbo mode setting and battery settings when got my Razer but of course those are my own preferred trade offs for battery life/health instead of highest possible performance.

From experience the battery report doesn’t help unless the state of the battery cells is such that capacity is affected, and the battery is currently in the state where it has already died prematurely (if you are lucky). Mine was 97% and remained so until I did a full discharge cycle. That said you can see the sudden dip in design capacity in this part of the report. I am guessing the problem didn’t show due to constant mains power.

The drop in charge there was AFTER I found the bloat and did a power cycle, so the bloat was likely happening for some time prior to the period above.

The heat from my machine is nowhere near the battery compartment, and vented away from the battery, so the only real sopurce of heat is the battery iteself (the trackpad newver gets that hot and without the battery installed the pad and wrest area is cold even when gaming).

The cause of my woes is very likely that I always run the laptop plugged in, ironically I have lost very little by taking the thing out, and gained a little performance in that windows no longer runs battery diagnostics :D

Also in case you can’t find the report use:

powercfg /batteryreport /output "c:\battery_report.html"

.. remember to run it in an elevated prompt.

flowrushFlame647
Userlevel 1

I have created a case and sent you a PM. Hopefully we get a fix sooner rather than later 

FreshAirJADEpoly496

Does anyone have a solution, I have a razer blade 17 2022 and the same message appears, I bought another 230w charger and the same message still appears. Reinstall the operating system, update the Bios, but the problem remains. Has anyone tried a 280w charger if this works?

Razer.Speedcr0ss
Userlevel 7

Hi AntiqueWhiteboxpoly980 and YA111! Are you connected to a VPN? Try connecting to another internet connection and see if the issue persists. If you have AVG or Avira, please update or uninstall them and check for any progress. Otherwise, uninstall all Razer-related files through the Razer Driver Clean-up tool: https://rzr.to/Tf53xj. Once done, restart your PC, and install all supplemental updates from Windows and Synapse 3.0. Let me know how it went.

4

It's is bios update mate. A lot of people in reddit talking about that. Test it out and let us know please if it's true. 

I looked at that post you linked, it’s fromn Oct 2022. I keep my machine up to date and this happened sometime on Tuesday/Wednesday this week for me. No bios/vbios updates applied. Plus the system restore & re-update fixed my problem. I think it’s probably a software/settings issue related to Synapse.

Something to note is that before the restore, I uninstalled Synapse, and proceded to delete everything razer on my system (program files, program files(x86), program data, %appdata% and %localappdata%.

Got ya. I just got used one 17 2022 and updated all at once after windows reset. The issue appeared right away. So I don't know if it's worth it to reset windows again. But definately will set up system restore to be able to roll back stuff like you are. 

System restore can be a life saver, but also affects so many other things (I have to re-install .net framework plus a bunch of other visual studio plugins in order to get a couple of projects compiling again). Tbh I think I just got lucky. The Synapse uninstall procedure is something suggested by Razer support though. My laptop is a 2 yr old blade 15 base (late 2020 UK layout) 10750h + 1660ti. I’ve added 64GB memory recently and it has 2 after market 1TB gen3 nvme drives. I run it with an external display which drops the power draw on the brick by up to ~50w (according to my power monitor plug anyway).

With System restore, make sure you name your working restore point, I was not expecting my restore points to be so few when I had 5% of a TB drive allocated for them. I’ve now allocated 20% but I’ll probably drop it again once I’m comfortable with the next bunch of major windows updates. I’m not sure but I think manual restore points are not removed automatically, time will tell heh.

In case you’re not aware, you can request the windows installation media download from Razor via support. In case you need a fresh install.

G

At this point all I can say is that I will not be purchasing another Razer device ever again. This was my 10th Razer branded laptop and the issues over the years have progressed exponentially with hardware and software failures. No with this one being a complete software / BIOS failure and a $3000+ PC that is essentially  a paperweight at this point I AM DONE. This is the type of failure that results in mass litigation & class action suits (Apple for example). Over a month with no fix, for a software update they released… F’ing REALLY?

 

 

I've got the same message a week ago.

- Yes, when know that we broke your amazing laptop and work station but we don't know when we can fix it because it's quite complicated. Someday you'll get the update with fix. For now we are closing your ticket because so much open tickets are bothering us and if supervisor will check we would have problems. Bye! 

Omerbarshi

Same problem with… “The system is not receiving adequate power to enable high performance modes” after updating. Razer Blade 15 2020 model.

same

PineGreenpulsedome340

Having the same issues, as well as having the new Synapse update make my trackpad and mouse freeze every minute or so. As a software developer myself, I would be getting chewed out severely if I ever pushed out code like this.

EkeshOkor

*in response to original question

Don’t know if this helps anyone but make sure you are running your laptop without any docks or anything that might have power-through USB-C - and only run your laptop on the Razer Charger. (to troubleshoot) 

I’m dealing with the same problem and have the latest updates, but I noticed I was getting this issue for two reasons:

  1. Either the laptop is deciding the USB-C is primary for power supply...or
  2. There is an issue with the charger/connection

After quite a few tries where the laptop did not recognise the charger even though everything pointed at it being in working order I got it to connect/charge constantly (so far) but when it gets to 100% windows keeps switching the icon from “on battery” to “Plugged in” and I can see the key lights reacting to that (so not just an animation issue). *Windows11

**by got it to connect I mean simple stuff. Left the battery to drain a bit and then charged it from the USB-C after which I performed a couple of restarts on both my OS that are on the machine. 

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