Razer Synapse new update broke Razer Blade 15

 It’s good to find this thread to validate others are having the same issue. 

I currently have a case open with Razer about this but it has been slow progress going through the motions. 

My setup:

• Monitor connected to Razer Blade 17: System Model    Blade 17 (2022) - RZ09-0423 via an upstream Thunderbolt 3 (TB3 - USB‑C) port for host (with 96W host charging PD)

• Official supplied in the box 280W power adapter connected. (@FresshAirJADEpoly496, I hope this helps you)

Razer blade 17 power capping issue charger + thunderbolt external display (youtube.com)

Here is a video of the issue. The laptop will power throttle constantly when plugged into an external display. You don’t even need to be running something as demanding as CAD software, you can literally just open up a file explorer. I just find that I can reliably trigger the behavior when moving a 3D object around so doing this is easy to film for support. 

Realistically, plugging a laptop into an external screen is a basic workflow. If this doesn’t work then the laptop isn’t really fit for purpose.

Does anyone have a solution, I have a razer blade 17 2022 and the same message appears, I bought another 230w charger and the same message still appears. Reinstall the operating system, update the Bios, but the problem remains. Has anyone tried a 280w charger if this works?

2022 advanced 15, facing the same problem, thought it was my power brick that went bad, but after receiving brand new 230w one i still have the message popup and no ability to swith to power mode, no software reset/win reinstall helps, this is frustrating to the brim

Interesting to remark that after unplugging the charger system lets you choose power modes, but the moment you plug the thing in everything greys out

Considering the last post:
 

Is it possible to use 280w brick on the models that came with the 230w one? I dont seem to see any other solution since problem is there for 6 mo already and nobody seems to be interested in fixing it -_-

New update 20230731. The issue persists on Blade 17 2022. How we can open a case against the company? Are any lawyers here? 
 

At this point all I can say is that I will not be purchasing another Razer device ever again. This was my 10th Razer branded laptop and the issues over the years have progressed exponentially with hardware and software failures. No with this one being a complete software / BIOS failure and a $3000+ PC that is essentially  a paperweight at this point I AM DONE. This is the type of failure that results in mass litigation & class action suits (Apple for example). Over a month with no fix, for a software update they released… F’ing REALLY?

 

 

I've got the same message a week ago.

- Yes, when know that we broke your amazing laptop and work station but we don't know when we can fix it because it's quite complicated. Someday you'll get the update with fix. For now we are closing your ticket because so much open tickets are bothering us and if supervisor will check we would have problems. Bye! 

Update: Assumed mine was fixed since the error message went away with a factory reset. I was mistaken, the issue is still there and the error messages just go away until you install cortex again.

At this point I have;

1. Completed the F9 factory restore 3 separate times and run benchmarks each time.
2. Downloaded a NEW factory recovery image from Razer support and installed twice.
3. Checked power delivery with HWinfo and other software (All check out good)
4. Attempted Windows 11 upgrade after resetting to Windows 10 to see if that would help.
5. Purchased a new 230w power supply.

This seems to be some sort of BIOS issue with how the power is perceived internally for the GPU. I am sure others have had performance gimped they just don’t know it if they don’t have cortex delivering the error messages or compare benchmarks.

 

 

@Razer.Speedcr0ss please have a look and pass to developers. Not all the machines got fixed after update. Including me 

Last update fixed that problem on my razer blade15 base. I contacted Razer support on twitter and support guided me to try 2 options but it didnt worked and he wated from me to send invoice from the purchaše, regardless of the fact that I registered the purchase on this page... i hope that the update will fix the error for you too

*in response to original question

Don’t know if this helps anyone but make sure you are running your laptop without any docks or anything that might have power-through USB-C - and only run your laptop on the Razer Charger. (to troubleshoot) 

I’m dealing with the same problem and have the latest updates, but I noticed I was getting this issue for two reasons:

1. Either the laptop is deciding the USB-C is primary for power supply...or
2. There is an issue with the charger/connection

After quite a few tries where the laptop did not recognise the charger even though everything pointed at it being in working order I got it to connect/charge constantly (so far) but when it gets to 100% windows keeps switching the icon from “on battery” to “Plugged in” and I can see the key lights reacting to that (so not just an animation issue). *Windows11

**by got it to connect I mean simple stuff. Left the battery to drain a bit and then charged it from the USB-C after which I performed a couple of restarts on both my OS that are on the machine. 

Fixed for me! thanks!

From experience the battery report doesn’t help unless the state of the battery cells is such that capacity is affected, and the battery is currently in the state where it has already died prematurely (if you are lucky). Mine was 97% and remained so until I did a full discharge cycle. That said you can see the sudden dip in design capacity in this part of the report. I am guessing the problem didn’t show due to constant mains power.

The drop in charge there was AFTER I found the bloat and did a power cycle, so the bloat was likely happening for some time prior to the period above.

The heat from my machine is nowhere near the battery compartment, and vented away from the battery, so the only real sopurce of heat is the battery iteself (the trackpad newver gets that hot and without the battery installed the pad and wrest area is cold even when gaming).

The cause of my woes is very likely that I always run the laptop plugged in, ironically I have lost very little by taking the thing out, and gained a little performance in that windows no longer runs battery diagnostics :D

Also in case you can’t find the report use:

powercfg /batteryreport /output "c:\battery_report.html"

.. remember to run it in an elevated prompt.

Following on my earlier posts here, I opened up my case to clean out the fans again on Wednesday this week and have found my battery is now a spicy pillow! I’ve now removed the battery for safety but did test a complete discharge/recharge cycle. Upon discharging the battery had sudden death at around 40% so is toast.

I’m quite dissappointed as this has happened so suddenly, and (tin foil hat time) after getting the inadequate power notification. It was not bloated 3 weeks ago so has quite rapidly degraded.

I would recommend anyone with the OP’s problem, who is capable/confident enough to check the internals of their machines, that the battery is not bloating. For those who don’t already know, the bloat can lead to physical device damage, and can potentially lead to an energetic fire. If any part of the plastic wrapping on the battery can be depressed, it is starting to bloat and needs to be replaced. https://imgur.com/a/wEJGR1x

Razer Blade 15 Base Model (Late 2020). 

Have the same  issue like everybody

I thought it was the charger so i bought a new one but it was the Razer Synapse update 

( I wasted 129.59…..)

Ditto. I’m getting error re “adequate power” on Razer 15 base 2020 model. Just noticed it today.