Razer Synapse Service Process.exe preventing windows shutdown and restart | Razer Insider

Razer Synapse Service Process.exe preventing windows shutdown and restart

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I’m using Windows 11 and when I go to shutdown or restart my pc, I get a message saying “app preventing shutdown (or restart) of pc”. If I let it sit there for like 10-15 seconds longer, it’ll show an error with Razer Synapse Service Process.exe. 

I looked up the error and questionable sources say it’s the .NET framework in Windows except I have no other issues with any other game or application on my PC. I used the .NET framework repair tool as well as reinstalled the .NET framework. I also fully removed and reinstalled Razer Synapse 3 from my pc. This would fix the problem for 1-2 days then it the error would return when I tried to shutdown or restart the pc.

I also ran sfc /scannow and CHKDSK with no visible problems. I can force shutdown or restart when this happens and there doesn’t seem to be an issue with the computer. Also Synapse 3 works no problem on the pc, only errors when trying to shutdown or restart. 

I’ve included an image of the error that pops up. Any help would be appreciated.


28 Replies

I have the same problem with Axon

I have the same problem with Axon

Yes me too, might be the same kind of problem, just newer software, since Razer Axon is fairly new...

Hello guys !

I came up with 2 problems with razer synapse.

The first one I got is that my razer synapse is randomly giving me some macros.

I would like to know i fI were the only one to have this problem.


The second one seems more common :

I went in some troubles with my perf since I installed razer synapse and I noticed that a app called “Razer synapse service process” was taking me a lot of my processor (like shown in the picture down there) and I would know what this app actually do and if I could solbe the problem…


                       that’s how much it takes from the processor :  I=========I


I hope i’ll find a solution here.

Thanks !