Razer Tartarus V2 Palm rest pad pealing
The pad on my palm rest has started pealing. I have looked for a replacement part but I have not found one yet. The palm rest and it's glued on pad is a descreet peice that is easily replacable by the consumer. Is ther no way to get one withoput purchasing a whole new controller?
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Thanks for the tip on the leather repair tape. seems to work decent enough. only problem was I ordered the wrong shade of brown to match the setup but that will be easy enough to fix when I get a replacement.
As you can read from the previous messages, there is not. Razer does not sell the wrist rest alone and as far we know, there is no option out there to get a new one (except buying a new device as Razer suggested to somebody).
But as you can see above, Rincafe has the idea to place leather tape above the all wrist rest. I have done the same think after seing his message and it worked nicely. I am pretty happy with the result.
You can easily find leather tape online and to apply it is not very difficult. And you have different colors or material options so you can tune it to your taste.
I am having the same issue.
Is there a way we can get a replacement?
since I cant find any option in the net, i took this matter resolving it by myself.
hope someone having the same issue can have this idea. by the way I used a leather tape to cover all the wrist pad and i think this does much better.
I recently expanded my gaming setup with a Razer Huntsman keyboard, Strider desk pad, Basilisk mouse, and Tartarus keypad. My initial excitement was tempered by an early setback with the Huntsman TKL keyboard. While Razer support responded promptly to my first message, they went silent after my follow-up. Not willing to wait indefinitely, I opted for a swift exchange at Best Buy – a slight inconvenience but resolved efficiently.
However, another concern arose when I unpacked the Tartarus. The wrist pad, integral to the design, felt disappointingly cheap and easily worn. Discovering the absence of replacement options or third-party alternatives only added to my dismay. The durability of this component is crucial, and its potential short lifespan is a significant oversight.
Surprisingly, there seems to be no 3D-printed solution available in the market, which led me to take matters into my own hands. I've 3D scanned the wrist pad, preparing to create a replacement if necessary. While I'm equipped to do this, I'm frustrated that this is a concern at all with a new product. I had expected Razer to provide the same level of quality in the Tartarus wrist pad as they did with the Huntsman TKL's.
The dilemma of whether to keep the Tartarus is real. Its features are appealing, but the prospect of a rapidly deteriorating wrist pad is a major turn-off. This experience has highlighted an area where Razer could improve, especially in the longevity and durability of accessory components in their products.
I was scouring the Internet trying to find an STL to use so would love if you could help out.
Razer aren't doing anything to help which sucks, so trying anywhere for a solution. If you could help
Scott
I recently expanded my gaming setup with a Razer Huntsman keyboard, Strider desk pad, Basilisk mouse, and Tartarus keypad. My initial excitement was tempered by an early setback with the Huntsman TKL keyboard. While Razer support responded promptly to my first message, they went silent after my follow-up. Not willing to wait indefinitely, I opted for a swift exchange at Best Buy – a slight inconvenience but resolved efficiently.
However, another concern arose when I unpacked the Tartarus. The wrist pad, integral to the design, felt disappointingly cheap and easily worn. Discovering the absence of replacement options or third-party alternatives only added to my dismay. The durability of this component is crucial, and its potential short lifespan is a significant oversight.
Surprisingly, there seems to be no 3D-printed solution available in the market, which led me to take matters into my own hands. I've 3D scanned the wrist pad, preparing to create a replacement if necessary. While I'm equipped to do this, I'm frustrated that this is a concern at all with a new product. I had expected Razer to provide the same level of quality in the Tartarus wrist pad as they did with the Huntsman TKL's.
The dilemma of whether to keep the Tartarus is real. Its features are appealing, but the prospect of a rapidly deteriorating wrist pad is a major turn-off. This experience has highlighted an area where Razer could improve, especially in the longevity and durability of accessory components in their products.
I just got off the phone with a rep at Razer Customer support. They do not have any placement parts for the Tartarus V2. He told me that I would just need to buy a new. Which is a real shame since I don’t have any other issue with my device.
I agree, it is totally insane to have to buy i new one instead of buying a spare !
And i wont do it !
I love the Razor tartarus v2 and i will Frankenstain repair it till it dies !
And i will also never buy another Razer product until they fix this !
Ps, so F*cking disappointed.
UPDATE:
I had my eyes on the RAZER HUNTSMAN V3 PRO for a X-mas present for my self.
I just bought the Mountain Everest max instead , bc of this !
Same problem here, it is pretty strange that they do not offer spares for sale ?
Just wanted to say that I’ll never buy another Razer product after my experience with the wrist rest on this one. No replacement parts is wasteful and wrong. Will take my money elsewhere.
I just got off the phone with a rep at Razer Customer support. They do not have any placement parts for the Tartarus V2. He told me that I would just need to buy a new. Which is a real shame since I don’t have any other issue with my device.
I’m having the same problem it is starting to wear out. Being able to buy replacements for this piece would be great
Mine as well has been wearing out slowly but surely after my first year of use. Would greatly appreciate a replacement option.
I have the same problem any solution to this? Any spare parts?
Yup - exactly the same issue, under a year old and the wrist rest is falling to bits -
I came here with the same issue and the same questions. Where an I get a replacement? Thanks!
I ended up replacing the tattered faux leather pad with Carpio 2.0 replacement pads only from DeltaHub. Tested it for about two weeks on Lost Ark MMO and it works great. Use rubbing alcohol to remove the residual glue, and glued the new pads on after test-fitting them based on my wrist location.
Same problem here, glad to see Razer is ignoring this so I know not to buy their products in the future.
please has this been addressed? i am also having the same issue and the device is barely a year old
I, like so many others, also need a replacement palm pad for a Tartarus V2.
Since there has been no official replies to this thread other then that first one, I pm’d that guy. We’ll see if that accomplishes anything. Razer makes fine hardware but everything else about them is, undesirable.
Model# RZ07-0227
Product# RZ07-02270100
S/N:PM2111F18303632
I have the same issue. I would like to see if there is a way to get replacement parts.
Same here
i need a replacement parts
Alas my well used Tartarus also has a disintegrating palm pad
Original post was over 6months.
This post has been on here for quite some time. They are not responding because it’s not fixable.
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