Razer ticket with no support | Razer Insider

Razer ticket with no support

  • 9 January 2023
  • 3 replies
  • 49 views
StylishGhosts
I've been waiting for gold&silver support to look into my ticket but It's been over a week and I still get no reply from the tech support.
I wonder how much time it takes for most people to get their ticket answer my a support representative?

my ticket ID: (*Omitted for security purposes)

3 Replies

mktigerPL
Userlevel 5
Response time is not 14 days? Reportedly, the crew had a vacation until January 6
Sye_The-Vie
Rank
Userlevel 7
I'll transfer this thread to RAZER support forums
Sye_The-Vie^^WKM VANGUARD of R Λ Z Ξ R™ I N S I D E R @ONLINEBattlestation enthusiast and rig builder & Enterprise Engineerhttps://insider.razer.com/styles/razer/images/logo-main-new-green.pngKeyboard: R Λ Z Ξ R™ Huntsman Elite US Purple Opto-Mechanical SwitchMouse: R Λ Z Ξ R™ Basilisk Ultimate + Charging DockHeadset: R Λ Z Ξ R™ Kraken TE + USB audio controlMouse mat: R Λ Z Ξ R™ Goliathus Extended ChromaWebcam: R Λ Z Ξ R™ KiyoHeadset Base: R Λ Z Ξ R™ Base Station Ver 2Bag: R Λ Z Ξ R™ Tactical 15.6" Backpack V2Case: Corsair iCUE White 465XMotherboard: GIGABYTE Z390 AORUS ULTRA ATX Form Factor LGA1151CPU: Intel® Core™ i9-9900K @ 3.60 GHzGPU: GIGABYTE GeForce RTX 2080 Ti Gaming OC 11 GB @ 1650 MHzRAM: 4x 16 GB Corsair Vengeance PRO RGB CL16 DDR4 @ 3200 MHzOS storage: 1 TB Crucial P1 3D NVMe PCIe M.2Game data storage: 2 TB SEAGATE BARRACUDA ZA2000CM10002 SATA SSDCPU Liquid Cooling: Corsair iCUE H150i RGB PRO XTPSU: Corsair HX1000i 1000 W 80 PLUS PlatinumAdd Ons: Corsair
Razer.Speedcr0ss
Userlevel 7
StylishGhosts
I've been waiting for gold&silver support to look into my ticket but It's been over a week and I still get no reply from the tech support.
I wonder how much time it takes for most people to get their ticket answer my a support representative?

my ticket ID: (*Omitted for security purposes)


I've forward your case number to our Razer Gold Support Team. Allow them to send you a follow-up message via email within 24-48 hours. Thanks for your cooperation.

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