RazerCare Store Updates

Hey Razer.

I opened up a case with Razer - (Omitted for security reasons) - but so far no reply. I purchased a 13 Stealth Laptop from you guys back in late 2018. The screen collapsed and came completely apart from the housing. This caused the bottom of the screen to crack as well. The computer has never been dropped and has always been meticulously kept and has otherwise exceeded my expectations.

I was able to open up a claim with American Express and they are requiring that I obtain a repair quote from an authorized repair center, which is I believe Razer only does internally. Considering the entire screen would need to be replaced and attached to the housing, is it possible to get a written estimate directly from Razer without having to send the laptop in. I am happy to provide photographs and the claim form from AMEX.

Razer's support will be greatly appreciated as I use this laptop on a daily basis for work and play. Getting my claim paid will allow me to buy another Razer sooner rather than later.

Thanks in advance.

Serial Number (Omitted for security reasons)

JT.

HANDS DOWN the worst shopping experience I have ever had (4o years old) across the web. AND I HAVE SHOPPED ON EBAY LOL!

Ignored tickets, ignored calls, ignored emails, even when I connected to support they refused to help. I will never shop with Razer again and will actively work to educate those in my community, and other business owners, to actively avoid your site and therein products.

If you cant operate during COVID you should close. My business shuttered and then reopened. We didn’t launch new products knowing that we would not offer support of any kind and absolutely ignore the experience on behalf of clients...

jtlaw83

Hey Razer.

I opened up a case with Razer - (Omitted for security reasons) - but so far no reply. I purchased a 13 Stealth Laptop from you guys back in late 2018. The screen collapsed and came completely apart from the housing. This caused the bottom of the screen to crack as well. The computer has never been dropped and has always been meticulously kept and has otherwise exceeded my expectations.

I was able to open up a claim with American Express and they are requiring that I obtain a repair quote from an authorized repair center, which is I believe Razer only does internally. Considering the entire screen would need to be replaced and attached to the housing, is it possible to get a written estimate directly from Razer without having to send the laptop in. I am happy to provide photographs and the claim form from AMEX.

Razer's support will be greatly appreciated as I use this laptop on a daily basis for work and play. Getting my claim paid will allow me to buy another Razer sooner rather than later.

Thanks in advance.

Serial Number (Omitted for security reasons)

JT.

Dont hold you breath. I purchased a product that they had not labeled correctly. The hour they launched the KISHI controller, i purchased one. They had not listed ANDROID vs IOS yet. The button that is now on there site WAS NOT THERE. I receive an email informing me that they had sold me an android only device. I emailed to cancel, called, communicated to social, emailed, opened a chat on their support, and even opened a case to CANCEL the order. I was ignored...and have screen shots + recordings of these engagements. They sent the device 4 days later (despite me contacting them every single day to cancel and was ignored or ONCE told NO...simply NO you cant cancel, return it once it arrives, told to me once it was sent)

It arrived and I began the BS process of pretending to contact this shell of a company. In the end, no human will assist. Their automated system is forcing me to purchase a label for $15 (cost $6 to mail according to UPS). So now my only recourse is to mail it back to them and allow them to rob me of $15 because they dont know not to launch new or incomplete product offerings while shutting down all customer support avenues.

why wont my synapse work???????????????

Hey everyone! Thanks for posting your concerns here. Please send me a PM together with your device's serial number, email address, or existing case numbers via PM. By the way, I highly recommend posting your concern on our support board. I'll wait for your messages.

crazyquark
Hello,
Any chance to get cheaper shipping to Romania? I wanted to replace my wrist rest for my Razer keyboard but the shipping costs more than the item itself. I see you have free shipping to Slovakia for example for orders over 99 euros. Maybe you can do the same for Romania.

Hey there! I suggest contacting our customer support representatives through this link.

crazyquark
Will do, last time I did though I got no answer(on a different topic, about my Razer Kraken)

I see. If in case you've submitted a ticket and there's no follow-up sent via email within 24-48 hours, please send any Razer Insider mods a PM.

Hello i bought the THX spatial audio online. Where is the activate code? I can not activate it.

Question for the community, is the Razer Power Bank still on the market or is it no longer being manufacturered?

Is there a chance at all that Hammerhead TW Silicone Tips will be added to this? I lost mine shortly after purchase and have not had any luck getting help with replacements.

I did a Order using Razer Sotore Online from Ireland.
The store debited the value from my card and the page return a error...
I dont know if my order was processed properly....

I am trying to find a wrist rest for the Black Widow Chroma v2. I just bought a full size Ergonomic wrist rest, and it does not fit the keyboard or does it lock magnetically to my keyboard like my old one. I have looked everywhere for one, this is a huge pain in the neck for me.

Dekades

Hey Insiders!

Our RazerCare store is always adding new products online and we felt it was important to keep you in the loop with what and when things are available. We're working hard every day to make sure we're kept up to date with the needs of our customers and although we won't be able to fulfill every missing dongle or ear cushion, we'll make sure to keep this thread updated anytime there is something new in the shop.

Currently our RazerCare store is only open to our US customers. We have no announcement regarding expanding to other regions, but you'll be the first to know.

Visit our RazerCare store today. Who knows, you may finally find a replacement for that pesky piece you misplaced.

* * *

New Items in the Store 4/22/20

• Quartz Basilisk DPI Clutch
  
• Atheris Stormtrooper Top Cover
  
• Turret USB A - USB C Cable
  
• Quartz Seiren X L-shape cable
  
• Ripsaw USB A - USB C Cable
  
• Ripsaw HDMI - HDMI Cable
  
• Razer Nari USB Dongle
  
• Mamba Wireless Cable Dongle
  

New Items in the Store 8/21/19

• Razer Kraken TE Refresh Cooling Gel Ear Cushions
  
• Razer Nari Ultimate wireless transceiver dongle
  
• Razer Nari Essential wireless transceiver dongle
  
• Razer Nari Family Ear Cooling Gel Cushions
  
• Razer Nari Family Charging Cable
  
• 3.5 mm combo cable for Nari Family
  
• Razer Electra V2 Removable Microphone
  
• Razer Hammerhead Family Silicon Tip Replacement (Family of 4)
  
• Mamba Wireless Cable
  
• Huntsman Elite Wrist Rest
  
• Razer Seiren X L-shape cable
  
• Razer Seiren Elite Cable
  

I need to purchase a battery for my 2017 Razer blade pro. I tried to do it through customer support but they wouldn’t do it without replacing my motherboard. Can I purchase a battery to put in myself???